Anyone else not able log in today ??

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I'm just getting a black screen when i try to connect to Reckon Hosted (Oz) this  is the worst timing as I have end of month that is due today, I have to say this is happening way to often 
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Sophia Herbert

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Posted 1 year ago

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Sophia Herbert

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This reply was created from a merged topic originally titled Anyone else not able log in today ??.

I'm just getting a black screen when i try to connect to Reckon Hosted (Oz) this  is the worst timing as I have end of month that is due today, I have to say this is happening way to often 
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Rav, Community Manager

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Hi Sonia,

Can you head into the Hosted control panel and end any active sessions under the "Log off Remote Sessions" area then logout. 

Close your browser and then try again after a couple of minutes. Does the issue persist for you?
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Diane

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Our team keep encountering the same black screen - some of us can get on some of us can't . Tried logging everyone off - some can get back on some can't .  WIll leave it til later.
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Rav, Community Manager

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Hi Diane,
Prior to logging off did you end their active session in the Hosted control panel?
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Diane

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Yes and I still get this black screen with message.



(Edited)
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Diane

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Any suggestions - I still can't log in..
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Rav, Community Manager

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Hi Diane,

Can you please try changing your password from the login screen and then login with the new credentials.

Alternatively, please give us a buzz on 1300 799 150 and one of our Hosted technicians can take a closer look into this with you.

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