Is aynyone else having trouble to login Reckon Account Hosted?
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784 Points
Posted 3 years ago
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542 Points
Has Quicken resolved the sign in problem yet??????????????
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784 Points
I'm sure they will, in the near future.
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542 Points
48 mins and counting ???
Rav, Community Manager
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73,574 Points
Sincere apologies for the inconvenience Lawrie, we're making progress but still working on it at this stage.
Appreciate your patience so far
Appreciate your patience so far
Rav, Community Manager
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89,242 Points
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372 Points
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484 Points
Rav, Community Manager
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89,242 Points
Hi guys,
I'm getting indication that the issue may now be resolved, can you please try again and let me know if you encounter the same problem?
Thanks
Rav
I'm getting indication that the issue may now be resolved, can you please try again and let me know if you encounter the same problem?
Thanks
Rav
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598 Points
I am still getting the grey screen and not going any further...
Rav, Community Manager
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89,242 Points
Hi Jean,
Can you please close any active sessions in the Hosted control panel, logout and then retry please?
Let me know how you get on
Cheers
Rav
Can you please close any active sessions in the Hosted control panel, logout and then retry please?
Let me know how you get on
Cheers
Rav
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598 Points
Done all that and still the same I have got a message on screen that says "an error occurred when Reckon Accounts tried to access the company file. Please try again. If the problem persists......." you know the rest
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598 Points
It does say to mention error codes (-6000, -80)
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598 Points
Rav, can you tell me what is going on. I am losing money here
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598 Points
Hello, you would prefer we use this community page opposed to calling the help desk, but come on at least answer the question and let me know what is happening
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484 Points
I good to go, thanks Rav
Rav, Community Manager
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73,574 Points
Thanks heaps for letting me know Angela! :)
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318 Points
Does Reckon have a status notification page with email notification?
Rav, Community Manager
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88,128 Points
Hi Jeffrey,
A status page or indicator was an idea raised in a previous meeting and an option we're looking at exploring.
Cheers
Rav
A status page or indicator was an idea raised in a previous meeting and an option we're looking at exploring.
Cheers
Rav
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372 Points
Thanks Rav. I'm OK now too.
Rav, Community Manager
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78,210 Points
Thanks for letting me know Lyn!
Sorry for all the hassle!
Have a good Friday
Cheers
Rav
Sorry for all the hassle!
Have a good Friday
Cheers
Rav
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542 Points
I Rav, Community Manager
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78,210 Points
Hi Kaitlyn,
Are you able to navigate to your existing file location and open it successfully from that screen?
Are you able to navigate to your existing file location and open it successfully from that screen?
(Edited)
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542 Points
No no data file , i missing all 3 of them
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542 Points
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598 Points
I had that screen too and am still trying to access my data file
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542 Points
Anybody can help ? I still waiting at work needing to do something
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784 Points
I had the same issue, but now it has been fixed.
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542 Points
All good I am back on line
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542 Points
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270 Points
Rav, Community Manager
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89,242 Points
Hi guys,
While we have a couple of KB articles on the (-6000, -80) error code, for those still experiencing issues with accessing Hosted it would be better to please get in touch with our support team so we can take a look at your individual case and work with you on a one on one basis.
I sincerely apologize for the frustration and inconvenience.
Thanks,
Rav
While we have a couple of KB articles on the (-6000, -80) error code, for those still experiencing issues with accessing Hosted it would be better to please get in touch with our support team so we can take a look at your individual case and work with you on a one on one basis.
I sincerely apologize for the frustration and inconvenience.
Thanks,
Rav
And how exactly do we do that on a Friday night so that we can perform business essential functions like payroll? It doesn't appear to be an individual based issue - it still seems to be effecting a significant number of users.
Do we seriously have to wait till Monday to hear back from Technical Support?
This is obviously a backend generated issues so why do we need to raise individual support tickets?
Do we get refunds for the outages when we're locked out of using our software subscription (again)? I already know the answer to this one.
Will there be any further updates on this via the community thread and if so when?
Do we seriously have to wait till Monday to hear back from Technical Support?
This is obviously a backend generated issues so why do we need to raise individual support tickets?
Do we get refunds for the outages when we're locked out of using our software subscription (again)? I already know the answer to this one.
Will there be any further updates on this via the community thread and if so when?
Brendon Gardiner, Accredited Partner
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504 Points
Hi Jill
What is actually the problem with yours. I am happy to take a look to see if I can fix the issue for you if you like. I am an accredited partner so i may be able to fix the issue. I have fixed the problem I had earlier, so would be happy to see if I can do the same for you. Please email me at brendong@versatileaccounting,com.au if I can assist
Regards
Brendon Gardiner
What is actually the problem with yours. I am happy to take a look to see if I can fix the issue for you if you like. I am an accredited partner so i may be able to fix the issue. I have fixed the problem I had earlier, so would be happy to see if I can do the same for you. Please email me at brendong@versatileaccounting,com.au if I can assist
Regards
Brendon Gardiner
Brendon Gardiner, Accredited Partner
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504 Points
Alternatively if you use Skype you can contact me there brendon.gardiner
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270 Points
Can't believe that "support " would sign off for the weekend leaving this unresolved. I am seriously regretting the move to hosted.
Brendon Gardiner, Accredited Partner
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504 Points
Hi Rav,
Is the PP network or AP support open tomorrow, I am having severe problems with one of my users and have an urgent report required for Monday. It is freezing at the login screen. I have done a log off remote session, but with no luck. Trying everything I can but am unable to locate the offending data file with any other user.
Regards
Brendon Gardiner
Is the PP network or AP support open tomorrow, I am having severe problems with one of my users and have an urgent report required for Monday. It is freezing at the login screen. I have done a log off remote session, but with no luck. Trying everything I can but am unable to locate the offending data file with any other user.
Regards
Brendon Gardiner
Rav, Community Manager
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73,574 Points
Hi Brendon,
The PSG Support line is indeed open today. Please give us a call and the team can take a look into this with you.
The PSG Support line is indeed open today. Please give us a call and the team can take a look into this with you.
Brendon Gardiner, Accredited Partner
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504 Points
Thanks Rav, I was able to fix the problem last night without needing Tech support. I believe the .nd file may have become corrupted
Rav, Community Manager
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89,242 Points
Rav, Community Manager
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89,242 Points
Hi again everyone,
For those who are continuing to experience issues accessing Reckon Accounts Hosted, can you please close any active remote sessions, clear your browser cache and then retry logging in.
For those who are continuing to experience issues accessing Reckon Accounts Hosted, can you please close any active remote sessions, clear your browser cache and then retry logging in.
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598 Points
I have just done this and it is still hanging on the grey screen...Very annoying to be doing this and still to no avail
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112 Points
Didn't work for me either. I logged off all remote sessions in Google Chrome. Then went into settings > advanced settings > clear browsing data - from the beginning of time. Shut down Google Chrome, then logged back in. Same problem. Please help!
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112 Points
Please note: I'm able to create and open a brand new company file without any problem. It's the existing company files that I can't open.
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598 Points
Now it saying "not responding" what a joke this is. Nigh on 24 hours being shut out of Reckon Accounts Good one!!
Robyn Kelly (Partner), Accredited Partner
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5,002 Points
A) are you looking in the Q:/ for your data file? If not please do. If so is your data file shared with another use? If it is shared with another user it may first be in a shared folder. If not it should be a red icon.
B) Have you tried using another internet browser?
C) An accredited partner may be able to help you individually: https://partnersearch.reckon.com/
Just some suggestions for you to try.
Regards, Robyn Kelly
Accredited Partner
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80 Points
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112 Points
Yes, have tried using 3 different browsers and clearing the cache on all of them. Yes, looking in Q directory. Yes, it's a red icon. No, file not shared with another user as I only do single user access. Can you please look for problems specifically related to the error codes -6000 and -80. A google search I did suggested copying the company file to another directory, deleting the .ng file, renaming the .tlg file to .tlg-old, then copying back in the company file to the original directory. But I can only access the company file by going File > Open Company within Reckon so I can't copy the file into another directory. Is there a way to access the Q drive from my Windows Directory? I'm on Windows 10. Thanks
Robyn Kelly (Partner), Accredited Partner
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5,000 Points
Danielle
I'm happy to help you if you would like to email me, robyn@robynkelly.com.au, with your details.
Regards
Robyn Kelly
Rav, Community Manager
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89,242 Points
Danielle & Annette,
I've been in touch with our support team and your cases have already been escalated to our IT team who are investigating.
Jean,
Our support team will be in touch with you via email very shortly, and we have also escalated your case to our IT team as well.
Unfortunately I can't provide you all a fix at this point in time however all your cases have been escalated and are in the right channel to be resolved.
Apologies again for the inconvenience and frustration.
I've been in touch with our support team and your cases have already been escalated to our IT team who are investigating.
Jean,
Our support team will be in touch with you via email very shortly, and we have also escalated your case to our IT team as well.
Unfortunately I can't provide you all a fix at this point in time however all your cases have been escalated and are in the right channel to be resolved.
Apologies again for the inconvenience and frustration.
Robyn Kelly (Partner), Accredited Partner
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5,002 Points
Rav, are you able to please advise ASAP if something is being done to help Danielle? If not she has contacted me direct.
Do you have the KB number I can follow to help her please?
Thanks, Robyn Kelly
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80 Points
Thank you.......All working, so far so good.
Luke, Employee
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4,094 Points
Hi Robyn,
Issues were at our end.
It should now be resolved for all users though.
Luke.
Issues were at our end.
It should now be resolved for all users though.
Luke.
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598 Points
Thank you, I have finally been able to log on after 24 plus hours
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112 Points
Me, thanks so much!
Kaitlyn1798
John Zhang
Rav, Community Manager
It looks like you may be using an older cached URL.
Can you please try accessing Hosted from here and let me know if you continue to experience issues.
Cheers
Rav
Lyn Nosow
Lyn Nosow
Rav, Community Manager
We're looking into this right now and I'll keep you posted.
Lyn Nosow
Shelly Doake
Michele
Jean Andersen
Danielle Manion
Danielle Manion
Danielle Manion
Danielle Manion
Danielle Manion
An error occurred when Reckon Accounts tried to access the company file. Please try again. If the problem persists, contact Reckon Technical Support and provide them with the following error codes: (-6000, -80)
Annette Harris