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784 Points
Posted 3 years ago
- 62 Points
Rav, Community Manager
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73,574 Points
Appreciate your patience so far
Rav, Community Manager
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91,662 Points
Firstly, my sincere apologies to those affected at the moment with the accessing Reckon Accounts Hosted.
We're looking into this as we speak, and I'll update this thread with more info as soon as possible.
Thank you all for your patience.
Rav
Rav, Community Manager
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91,662 Points
I'm getting indication that the issue may now be resolved, can you please try again and let me know if you encounter the same problem?
Thanks
Rav
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598 Points
Rav, Community Manager
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91,662 Points
Can you please close any active sessions in the Hosted control panel, logout and then retry please?
Let me know how you get on
Cheers
Rav
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598 Points
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598 Points
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598 Points
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598 Points
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484 Points
Rav, Community Manager
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73,574 Points
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318 Points
Rav, Community Manager
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88,128 Points
A status page or indicator was an idea raised in a previous meeting and an option we're looking at exploring.
Cheers
Rav
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372 Points
Rav, Community Manager
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78,210 Points
Sorry for all the hassle!
Have a good Friday
Cheers
Rav
Rav, Community Manager
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78,210 Points
Are you able to navigate to your existing file location and open it successfully from that screen?
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598 Points
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542 Points
- 72 Points
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270 Points
Rav, Community Manager
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91,662 Points
While we have a couple of KB articles on the (-6000, -80) error code, for those still experiencing issues with accessing Hosted it would be better to please get in touch with our support team so we can take a look at your individual case and work with you on a one on one basis.
I sincerely apologize for the frustration and inconvenience.
Thanks,
Rav
- 72 Points
Do we seriously have to wait till Monday to hear back from Technical Support?
This is obviously a backend generated issues so why do we need to raise individual support tickets?
Do we get refunds for the outages when we're locked out of using our software subscription (again)? I already know the answer to this one.
Will there be any further updates on this via the community thread and if so when?
Brendon Gardiner, Accredited Partner
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504 Points
What is actually the problem with yours. I am happy to take a look to see if I can fix the issue for you if you like. I am an accredited partner so i may be able to fix the issue. I have fixed the problem I had earlier, so would be happy to see if I can do the same for you. Please email me at brendong@versatileaccounting,com.au if I can assist
Regards
Brendon Gardiner
Brendon Gardiner, Accredited Partner
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504 Points
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270 Points
Brendon Gardiner, Accredited Partner
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504 Points
Is the PP network or AP support open tomorrow, I am having severe problems with one of my users and have an urgent report required for Monday. It is freezing at the login screen. I have done a log off remote session, but with no luck. Trying everything I can but am unable to locate the offending data file with any other user.
Regards
Brendon Gardiner
Rav, Community Manager
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73,574 Points
The PSG Support line is indeed open today. Please give us a call and the team can take a look into this with you.
Brendon Gardiner, Accredited Partner
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504 Points
Rav, Community Manager
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91,662 Points
I'm checking in with our technical support team around potential troubleshooting measures that I can advise and I will provide an update as soon as I can.
Rav, Community Manager
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91,662 Points
For those who are continuing to experience issues accessing Reckon Accounts Hosted, can you please close any active remote sessions, clear your browser cache and then retry logging in.
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598 Points
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112 Points
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112 Points
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598 Points
Robyn Kelly (Partner), Accredited Partner
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5,062 Points
A) are you looking in the Q:/ for your data file? If not please do. If so is your data file shared with another use? If it is shared with another user it may first be in a shared folder. If not it should be a red icon.
B) Have you tried using another internet browser?
C) An accredited partner may be able to help you individually: https://partnersearch.reckon.com/
Just some suggestions for you to try.
Regards, Robyn Kelly
Accredited Partner
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80 Points
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112 Points
Robyn Kelly (Partner), Accredited Partner
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5,062 Points
Danielle
I'm happy to help you if you would like to email me, robyn@robynkelly.com.au, with your details.
Regards
Robyn Kelly
Rav, Community Manager
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91,662 Points
I've been in touch with our support team and your cases have already been escalated to our IT team who are investigating.
Jean,
Our support team will be in touch with you via email very shortly, and we have also escalated your case to our IT team as well.
Unfortunately I can't provide you all a fix at this point in time however all your cases have been escalated and are in the right channel to be resolved.
Apologies again for the inconvenience and frustration.
Robyn Kelly (Partner), Accredited Partner
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5,062 Points
Rav, are you able to please advise ASAP if something is being done to help Danielle? If not she has contacted me direct.
Do you have the KB number I can follow to help her please?
Thanks, Robyn Kelly
Luke, Employee
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4,134 Points
Issues were at our end.
It should now be resolved for all users though.
Luke.
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598 Points
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This conversation is no longer open for comments or replies.
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Accounts Hosted
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Rav, Community Manager
It looks like you may be using an older cached URL.
Can you please try accessing Hosted from here and let me know if you continue to experience issues.
Cheers
Rav
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Lyn Nosow
Rav, Community Manager
We're looking into this right now and I'll keep you posted.
Lyn Nosow
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Danielle Manion
An error occurred when Reckon Accounts tried to access the company file. Please try again. If the problem persists, contact Reckon Technical Support and provide them with the following error codes: (-6000, -80)
Annette Harris