ANZ Bank Feed not working

I have problem with Reckon One ANZ bank feed, everything was alright up untill 5-6 weeks ago and all of sudden bank feed stopped working. I have called Reckon support few times and they suggest to delete and reactivate ANZ bank feed, which I did 3 weeks ago but no luck. Last week Reckon support advise to wait for a week but still it's not working. Can anyone please guide me. Thanks

Mehul Patel

220 Points

Posted 1 year ago

1 year ago

John G, Information Support Analyst

27,530 Points

Hello Mehul,

I'm sorry to hear of your issues with Bankdata. To help you further are you able to send through the Reckon ID you use to access your book and Bankdata record to bankdata@reckon.com.

Looking forward to having this issue resolved soon.

regards,
John

Comment

1 year ago

Aaron Rennie

180 Points

We're having issues too. Have been for about 6-8 weeks now. Need to keep going in and out of 'transactions from bank' for it to load. Now it is only showing some of the transactions. Seems to be multiple issues with Reckon One that aren't being rectified. Very frustrating.

Comment

1 year ago

Krystal Martin

132 Points

Same here. I bank with Bendigo. No feeds for 5-6 weeks and extremely frustrating! I've been troubleshooting with the Bankdata team with no success. Now I can't even log into my account!!