When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Accounts was not able to complete the request [OL-221-A]
Any suggestions how to make this function work would be greatly appreciated
Not to mention the risk of losing customers to another share trading platform (e.g. Commsec). In this day and age you need to respect your customers and value all the business you have.
I won't be renewing in August if this is not fixed by then. I will change to another accounting process and perhaps even to Commsec.
This is costing me money as I need it to do my return. This is shameful business behaviour from both Reckon and ANZ, ironically for a tool for business purposes.
Spent 6 hours over the weekend entering the transactions manually just so I could do my tax.
This product is supposed to assist us and make it easier, not harder. That's why we give them our business and pay our money to buy it.
RAV - how about offering the 2018 upgrade to all of us who have been so put out by giving Reckon our business and paying to use this product (myself for many years now). I think this would be a good gesture and go some way to making good (along with fixing the problem finally). The processes enabling this to be ignored for so long is such poor form and should also be looked at so it doesn't happen again.
I fully appreciate and understand the frustration around this issue especially around its protracted nature.
Unfortunately, I don't have a further update or ETA at this present time however I can assure you that our Product team is across this and are engaging ANZ on anything further required from our part to resolve this problem.
Rob_N - thank you for sending through your details, as mentioned in my email reply, I've sent this through to our Product Manager.
As soon as I have further information in regard to this issue I will advise the thread with an update.
Thank you all for your patience and my apologies for the frustration, not to mention inconvenience.
Why is it that there is no response to this issue. I have recently received a notice of subscription update, but there is just no support being provided by Reckon on what appears to be a fairly easy problem to resolve.
We are being asked to pay up but get nothing in response.
I am not sure I understand this business model, apart from the intention of bleeding customers.
Meanwhile we get screwed for 10% growth in fees and the only thing that works is the billing system !
As per my post on July 18 requesting info from affected users, we provided ANZ with the details of said users who chose to come forward & provide them. They have made contact with these users in early August and have reproduced the issue from their end.
From that point, our Dev team have provided all necessary information from our end which we believe is required to address and resolve this issue which they have committed to doing.
We have been open with the team at ANZ and have advised for them to create dialogue with us should there by any challenges or difficulties in executing the necessary action to address the issue.
I have asked our Dev team to follow up on this from our end again and we expect to receive an update toward the end of next week and will update the thread when this occurs.
Thank you all for your patience,
For those who are experiencing this issue, can I please ask that you send through a copy of your QDF file and Etrade user ID to email@example.com. Please include your full name and contact details.
I've been advised that ANZ sent through a copy of your file back to you with a potential fix applied to it in August. Can you confirm you received and tested this file.
If the problem persisted on the returned file, please let me know if you got back in touch with ANZ and when.