ANZ Share Trading Transactions download

  • 4
  • Problem
  • Updated 1 week ago
  • Solved

When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Accounts was not able to complete the request [OL-221-A]

Any suggestions how to make this function work would be greatly appreciated

Cheers

Ian

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Ian M

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Posted 2 years ago

  • 4
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Justin Tan

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I guess they can't really be bothered about the few of us who have this issue, compared to their entire user base. It is unbelievable that they cannot sort out this simple issue, and it has dragged on for more than a year. It really is false advertising and perhaps the few of us affected should complain together and get more than just our subscription, but get some punitive damages for false advertising and lack of effort in solving customers' problems. Maybe highlight their incompetence in social media. I think the only way to get them to solve this simple issue is to hit them where it hurts their pockets.
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Paul Oakley

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Hi Justin, I've put my frustration aside for the time being and trying to work with Reckon to resolve the issue.  I've now emailed them my *.QDF file for testing,  from what I understand (not being a programmer) it does appear to be a simple issue due to a change in the syntax of the ANZ share investing *.qfx file.  Worth contacting Reckon on 1800 732 566, I've indicated my expectations would be a refund or waiver of the renewal fee for the inconvenience caused.. Fingers crossed they can confirm a workaround soon. 
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Rav, Community Manager

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Hi everyone,
I just wanted to get back to you all on this as I have an update which I'd like to share.

Please see this new KB article on how to solve the 'Reckon Accounts was not able to complete the request [OL-221-A]' error message.

Error OL-221-A when importing share trading transactions

While we are still working with the third party provider for a more seamless solution testing of this fix conducted by an affected user has shown successful results.
If you do experience any further issues or errors after making the changes outlined in the article above please let us know by replying BELOW this post.

Finally, I just wanted to thank you all for your patience, I completely understand that this has been a long time coming with more than a fair bit of frustration along the way and for that we sincerely apologise.