When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Accounts was not able to complete the request [OL-221-A]
Any suggestions how to make this function work would be greatly appreciated
I just wanted to get back to you all on this as I have an update which I'd like to share.
Please see this new KB article on how to solve the 'Reckon Accounts was not able to complete the request [OL-221-A]' error message.
Error OL-221-A when importing share trading transactions
While we are still working with the third party provider for a more seamless solution testing of this fix conducted by an affected user has shown successful results.
If you do experience any further issues or errors after making the changes outlined in the article above please let us know by replying BELOW this post.
Finally, I just wanted to thank you all for your patience, I completely understand that this has been a long time coming with more than a fair bit of frustration along the way and for that we sincerely apologise.