API TEAM - Not getting any response back for last few days???

cosmic
cosmic Reckon Developer Partner Posts: 1,073 ✭✭✭
edited September 2020 in Accounts Hosted
Hello Rav
Please find out whats happening , we are not getting response back from API guys for last few days or more. Normally, they have been very quick and efficient. I am waiting to resolve our issues . Shane and Luke they have been awesome ,lately

Cosmic Accounting Group

Accountants and Tax Agents 22397009

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Hey Chandra,

    I'll check in with the guys and see where things are at.

    Cheers
    Rav


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  • cosmic
    cosmic Reckon Developer Partner Posts: 1,073 ✭✭✭
    edited September 2018
    thanks  Rav
    i got response from API guys

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Jason Hollis
    Jason Hollis Alumni Posts: 516 Reckon Staff
    edited September 2020
    Hi Chandra,

    We don't have API support on the weekends so always return to a backlog on Mondays. I have checked the logs and your last post was late Thursday. Unfortunately Shane was handling your case and he was away on Friday which compounded the delay.

    That said, one of the team should have picked this up so we have discussed internally to make sure we cover this in future.

    Apologies from the whole team over the delay, and I believe the query has now been addressed. 


    Regards,
    Jason