app.reckonone.com took too long to respond. error message

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  • Problem
  • Updated 4 weeks ago
Hi I keep getting this error message. 
Some days I have no trouble logging in other days I get this error. the dashboard still opens ok, but when I try to open the book this is the error I get. Please HELP!!!! BAS is due ASAP
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Josh McLean

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  • frustrated

Posted 4 weeks ago

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John G, Information Support Analyst

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Welcome to the Reckon Community, Josh,

As a first step, clear the cache on your browser and try again.


Hope this helps.

regards,
John.
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Josh McLean

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Hi John, I appreciate your quick reply. Have done this before posting with no luck unfortunately.
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Qwerty

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26/07/2018

Hi Josh,

http://app.reckon.com/ is one of the original URL's for Reckon One.

It has since been updated to https://portal.reckon.com

I assume http://app.reckon.com/ has now been taken down.


 
(Edited)
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Qwerty

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If the page timesout when opening a book you will see a longer URL in the adress bar.

There is a work around in the article below for this
https://community.reckon.com/reckon/t...