Applying a customer adjustment note to an outstanding invoice

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  • Problem
  • Updated 4 years ago

Customer has an open unpaid invoice and an open unallocated credit note.

When opening the adjustment note and selecting Use refund to > Apply to tax invoice receive the message "This customer has no open invoices" .. (which is incorrect)

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NCI

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Posted 4 years ago

  • 1
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Kathy Mackinlay

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Open the adjustment note as if you are going to refund.From the drop down menu chose the option to apply to invoice. A list of invoices will come up and you select the one you want it to come off. Good luck.
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NCI

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Hi Kathy, Yes this is exactly what I thought should happen however no invoices appear :-( I get the message "This customer has no open invoices"
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NCI

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I might upgrade to the R2 version and see if this fixes the problem.
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Kathy Mackinlay

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Have you printed the open invoices report to see what is on that or looked at the invoice and checked the history button at the top?
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NCI

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Yes - invoice is definitely open and unpaid .. and credit note definitely unapplied.. No history in either.. It is looking like a bit of a bug to me.. hence thought the upgrade may help.
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NCI

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Worked it out.

The credit was raised against the customer.

The invoice was for customer job.

Even though the same customer, unless the credit note is raised against the same job, Reckon will not allow you to apply the credit to the invoice.

To resolve: credit note had to be updated to reflect the same job. Then you can apply.. Hmmmm


That's correct...  Because you may have multiple JOBS for the same customer, and as such,  you may want to treat the payment/adjustment/settlement of each JOB, quite independently,  and NOT as part of some overall customer arrangement,.   IE:  treating each JOB ion its own financial/settlement terms.


Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"


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Kathy Mackinlay

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We use this option daily as we are always paying clients for livestock sales. We haven't had an issue. - not to say there isn't one. We are on R2 - give it a go. cheers. Kathy