Applying journal credit to bill

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  • Updated 3 years ago
Hi, I set up a new client with a journal of their trial balance, which included a supplier credit, (d/r accounts payable).  This shows up in the creditors' list as a credit okay but when I received the bill and entered it in I can't seem to be able to apply the journal credit to it.  The account is showing as zero in the creditors list but the bill is sitting as outstanding.

Also does anyone know if there is any way to unlock the bank account after reconciliation?  I can't change the journal as the bank account is locked, even though the journal item isn't linked to the bank.  I've tried unreconciling but no joy.  Can it be unlocked?

Many thanks
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Posted 3 years ago

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Shakir, Alum

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Hi Mushroom, thanks for reaching out to us.

Please select the Bill on Pay Bill screen and you will get a prompt that Credit is available or you can click on Set Credits and can apply the credit.

Please let me know if you get any message when you try to change the journal entry?

We have an option to remove the closing date/password from the company file, if this is the case then please follow below mentioned steps to remove the closing date/password from the company file and then you can edit that transaction.

Edit>>Preferences>>Accounting>>Set Date/Password (Please click on and then remove the password)

Hope it helps!

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Hi, I'm using Reckon One cloud, there isn't an option to use any credit when I attempt to pay the bill off.  There is no closing date set, and the journal entry cannot be changed due to the bank account being locked after reconciliation, but like I said even when I unreconcile that particular month it doesn't make a difference, it remains locked for some reason.
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Umesh Kumar Kukreja, Employee

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Hi Mashroom,

We really apologise for the delay.

Wishing you a Happy New Year.

Please follow the below mentioned steps to fix your issue.

In order to unlock the bank account please go to banking at the left hand side under, Click on bank account.

At the right hand side of the bank account click on the tool box > change the transaction lock off date.

Hope it will work for you.

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Hi, got the lockoff date sorted, but the journal credit isn't showing still.

I entered the supplier credit as a trial balance journal entry when setting the book up, (D/R accounts payable, then linked to the supplier account via the contact column) but when reconciling the refund in the bank nothing shows in the 'allocate detailed receipt' section.  I changed the supplier to a supplier and customer to see if this would help but no luck.