Asked to Download 2015 Tax Table - Already Have

Kellie Riek
Kellie Riek Member Posts: 59
edited August 2016 in Accounts Hosted
I get a call from my boss this morning asking me how to enter Reckon. I instruct him over the phone then he tells me I have to update the tax table to 2015. He couldn't access R2 and a box appeared asking him to update or continue.

But I already did that - 2 weeks ago. Why is it asking me to download it again? I cant even access R1.

Please help!

Comments

  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Hey Kellie, please try to have your boss remote disconnect his session and try to log in again to R2. It sounds like his profile is still logged in to an older session. Let me know how you go!
  • Kellie Riek
    Kellie Riek Member Posts: 59
    edited July 2015
    Hi Mirko,

    Its worked for now. Ill let you know if I cant get it working :)

    Thanks