Asking for email password after restart

  • 1
  • Problem
  • Updated 6 months ago
hello
I have just upgraded to Reckon Accounts Enterprise 2019. When it gets shutdown or closed for any particular reason and we re open the program and go to email something it asks for the email password every time. Can anyone tell me if there is a way to fix this. I have tried doing a search.
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Sal

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Posted 6 months ago

  • 1
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Michelle

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Accounts plus 2018,  I have to enter email password once, but then it is good.

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Sal

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I have to enter the password everytime reckon is closed and reopened and I go to send an email 
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Rav, Community Manager

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Hi Sal,
Can check the email settings in Preferences > Send Forms is all still filled in and valid?
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Sal

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Yep it is
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brian

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I have been told by Reckon that this is a feature required by the email service provider. Strangely, I have two companies on the one Reckon ID and one company requires the password to send an invoice and the other doesn't. It is either very clever of the service provider to differentiate or I am being fed a line.
My feeling is the latter but I just put up with it now. Cant be bothered.
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Michelle

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With Gmail account the password has to be entered in first time after start up. Not sure of other email account providers.
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brian

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Nope. That's not right. If I open one company from scratch no password is required. If  I open the other it is.