ATO declines pay run

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  • Updated 2 months ago
ATO declines pay run with following message “problem with either Vendorinfo or Auskey credentials”. Updated the app today . Have created go vid as auskey no longer available with ATO
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Catherine Fasso

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Posted 2 months ago

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Rav, Community Manager

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Hi Catherine,

We just received word from the ATO that they experienced some issues yesterday where some submissions were sent back the 'Problem in either VendorInfo or AusKey Credentials' error response.

This problem was on the ATO end and if you have received this error the transaction has not been processed. Please send through the submission again and it should then be successful.
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Catherine Fasso

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Unfortunately when I resubmitted today I get a new error message