ATO Error Message

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  • Problem
  • Updated 1 month ago
  • (Edited)
Hi Rav, 

I received an error status from ATO regarding the first payroll run that we submitted through Reckon Portal. Please view error message below. 

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

What might be the problem and how do I fix it?


Kind regards, 

Michael
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Michael

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Posted 1 month ago

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Rav, Community Manager

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Hi Michael,
Can I just double check if you're using the micro-business app or the GovConnect service? (Your post is marked with the STP app).

If you're using the GovConnect service;
Did you submit a Full File Replacement OR a normal pay event submission?

Can you please submit this again but please ensure that its a NORMAL pay event ie. not created as a Full File Replacement in your Reckon accounting software.

If you receive an error message after submitting a normal pay event file, can you let me know what exact message is?
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CMW Esperance

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Hi Rav. i get the same error message as Michael. I'm using Reckon GovConnect to lodge & originally submitted as 'update pay event'. I even tried 'full file replacement' this morning but the error message remains.
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Rav, Community Manager

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Hi CMW,
In your case, is the pay event you're trying to submit supposed to be an Update Event/Full File Replacement OR is it just meant to a normal/regular submission?