**Resolved** ATO Error in portal - The Period Start Date must be within the same financial year as t

Rhodes Biloela Pty Ltd
Rhodes Biloela Pty Ltd Member Posts: 46
edited July 2019 in Reckon Accounts (Desktop)
Hi, I am running accounts Premier Desktop 2018. We lodge our STP through the Reckon Portal. 

I missed that we had to do a Finalisation Summary for the last pay runs of June '19. I re-submitted these again last week via the Update/Finalisation selection. The files has previously been 'successful' in the portal. 

It has returned an error saying - 
  • The Period Start Date must be within the same financial year as the Pay/Update Date
I don't understand what this means. 
  • I have checked each payslip again and the dates are within the June month,
  • the payment is within the June month, and
  • the date of pay on the submission in the portal in in the June month. 
These files were submitted on the 10 July, however this shouldn't matter since its supposed to go by the actual payment date which in this case is 26 June and is the date reflected in all instances.

Is there somewhere else I can look/check for these incorrect dates? Is there something I have overlooked? or a setting that may need to be adjusted? 

I have tried calling Reckon Help but their call centre is at capacity and the recorded message just says to come here and hangs up. 

I have mailed out printed copies of every ones payment summaries so they can get their tax done despite it not being in their MyGov portal yet. But I am informed by the ATO who also could not help me that this is a legislative requirement. 

Any ideas, assistance would be appreciated. 

Thank you. 

Comments

  • Rhodes Biloela Pty Ltd
    Rhodes Biloela Pty Ltd Member Posts: 46
    edited July 2019
    Resolution - Provided by another user in another of these queries. 

    To be safe you should save a duplicate file and rename it so you know which is the amended and which is the original. 

    Open the file in word or note pad. 

    you are looking for this section for each persons payslip:

    "PayeeStartDate": "2016-01-04",   - This is the date the employee started.
    "PayeeStopDate": "",                      - This is the date that the employee ceased work. This should be                                                               blank if still employed.
     "PayPeriodStart": "2019-06-17",   - This is should have the start date of the pay week i.e Monday
     "PayPeriodEnd": "2019-06-23",    - This should have the week ending date. i.e Sunday

    the Pay Period Start and End dates are the dates that needed to be changed for me. But I would double check all these dates are correct for each employee.

    You will need to scroll through each employee and change these dates to the payslip dates. For me these dates changed to the date that I raised the file and not the dates of the pay slip so I adjusted them to show the Monday - Sunday pay week as per the payslip.

    Here you can also check the YTD figures are correct for each employee. If its not right you will need to check through your system as to why don't just change it in the file because that problem exists somewhere in your payroll.

    Once you have checked/changed these save the file and open your portal. 

    Upload under the - Update/final pay option which should be the second of the two options available. 
    submit your draft as normal and when it has been looked at by the ATO it should have a 'Success' on it. Remembering you need to open each submitted file to check if is still pending, successful or an error as the portal doesn't live update these results on the front transaction page.