ATO ERROR MESSAGE INVALID CHILD ELEMENT...need help
Anne Shaw
Member Posts: 10 ✭
HELP
3
Comments
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Hi Anne,
Can you post a screenshot of the full exact error message you're receiving?
Also, which Reckon software are you using?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I0
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I am using Reckon hosted0
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Thanks Anne,
This message comes up when there is a mismatch between the file types for the STP pay event export file in your Reckon accounting software ie. Reckon Accounts Hosted and the submission option selected in GovConnect.
To put it a bit more simply, you may have chosen 'Update Event' option in GovConnect STP whereas the pay event was created as a normal one ie. not created as a Update Event in Reckon Accounts Hosted.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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So how do i rectify this please....I'm really at my wits end....appreciate your assistance0
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Was submitted as a new pay run0
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Was not submitted as an update event0
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Hi, I have had the same error, and I too did not do it as 'Update Event' Thanx0
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I have this problem as well1 -
I have the same error message1
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Hi guys,
This is an easy one to solve. You just have to make sure that whatever type of STP file you are creating in your Reckon accounting software is what you are selecting as your upload option in GovConnect.
So for example, if you are creating a NORMAL new pay event in your Reckon software please ensure you are not selecting any of the tickboxes ie. Update Event, Full File Replacement etc when you are creating the file in your software.
Then over on the GovConnect side of things, select the New Pay Event option as your upload selection.
You just have to make sure that the way you are creating your pay event file in your software is matching what option you are uploading in GovConnect.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Have checked and I processed it as you describe I am unable to create a new file to send again...it won't save...so I still have a problem1
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I also got the same ATO error message for my first attempt to use STP. I have just attempted to upload last weeks pay run for the third time and carefully followed the above instructions. Fingers crossed it works this time.0
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I'm having the same issue Anne. It was my first submission that hasn't gone through...
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Likewise, current payroll went through with success but unable to send through previous submission ...1
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Mine is the same...the first one won't go through and won't allow me to save again0
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I would like to resolve this0
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