ATO Error - STP File Replacement

I'm using Payroll Premier, and both companies I process payroll for have this same message "the ATO were unable to process your submission because we could not locate the submission that you have requested to be replaced". Our first pay event upload (fortnight ago) had the error message, it is now "contact the ATO" - noone there can apparently help me. New pay events uploaded today and receiving same ATO message about no file to replace. There is no option provided in GovConnect other than to say its a file replacement with a date selection drop-down option before it will allow the confirm button to be used in submitting the file

Suellen

436 Points

Posted 1 year ago

1 year ago

Rav, Community Manager

88,692 Points

Hi Suellen,
From the sounds of it there are a couple of things happening here.
The first thing relates to the "Please contact the tax office" message that your first submission received.
This relates to the Software ID from your GovConnect not being registered with the ATO yet. What you need to do is obtain your Software ID from the Company & Advisers section in GovConnect and register with the ATO either via the ATO Access Manager OR by calling the ATO to give them the Software ID.
The full process is here - "Please contact the tax office" - Single Touch Payroll

The second aspect is "The ATO were unable to process your submission because we could not locate the submission that you have requested to be replaced" message.
From the sounds of it, you're selecting either Full File Replacement or Update Event, however since the first submission has not been accepted due to the Software ID issue above, there is no file to replace (since it hasn't been accepted). Once you complete the Software ID above, you can lodge a normal pay event and it provided there are no further issues, it will be accepted for processing.

Comment

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2018-07-25T00:47:26+00:00

Rav, Community Manager

88,692 Points

Don't select any of those options at all in Payroll Premier when exporting.

2018-08-06T02:24:34+00:00

TREVOR CHIVELL

100 Points

What about Reckon One desktop? Do I not select either option?

(Edited)

2018-08-06T03:25:18+00:00

Cheryl Medley

90 Points

I may be in the same boat as Suellen. I am trying to upload reports for a client (I do multiple payrolls, one of whom is required to sent reports from now). I have just gone back to the Reckon website to try not selecting an option. That doesn't work! I don't get the 'confirm' to light up. When I select 'New Pay Run / Full File Replacement' I get the 'confirm' lit up. Then the upload option comes up but it tells me I have to check the ABN - not enough information. I have registered my client with the ATO and followed all the steps that I have been given and yet I still can't upload the reports.

2019-06-20T22:46:13+00:00

Sherryn Dobbins

60 Points

some of my STP reports had an error as ATO didnt have my software ID when I first submitted them , I re-submitted them by doing a full file replacement and some went through but there is still some that I have re-submitted that still say "Error" and doesn't matter if I try and replace them or update them again they still say "Error"..says contact ATO but when I spoke to the ATO they said it was a problem with Reckon.. so frustrating

2019-06-21T00:47:42+00:00

Rav, Community Manager

88,692 Points

Hi Sherryn,
Any STP pay events that you submitted prior to registering the Software ID were not processed so there are no files that you need to 'replace' with your subsequent attempts to send a Full File Replacement.
Full File Replacement should only be used to replace the last successfully submitted pay event only, more info -
https://help.reckon.com/reckon-accounts/payroll/single-touch-payroll/full-file-replacement

If your LATEST pay event submission has been successful, then your YTD balances are up to date.

ATO Error - STP File Replacement

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