ATO Error - The value provided to identify the receiving party is not recognised

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  • Updated 1 month ago
I have used reckon stp app to submit to ATO. It worked fine the last 2 months, but this month, I am getting an error "The value provided to identify the receiving party is not recognised or a request has been made for a service not offered bythe receiving party". Can anyone help me to understand what I am doing wrong this time?

Thanks and Regards

Bala Sethuram

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Bala Sethuram

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Posted 1 month ago

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Nick Jacobs

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Same issue.  I now have a pay run submitted with an error and then 2 adjustments submitted with the same error.
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Natasha Barnes

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Having the same issue after it working fine since July 1.
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Rav, Community Manager

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Hi guys,
We've just received word that the ATO's SBR2 service (which handles STP transmissions) has been experiencing issues over the weekend and as a result there will be some strange messages coming through from the ATO from submissions.
At present it looks like there are still some problems affecting the service and we haven't been given an ETA from them as yet.

We're keeping a close eye on it and I'll keep you posted with more info as soon as I have it.
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Mike

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Hi Rav,

we had attempt to make duplicate entries. How do we delete the duplicated pay runs? with error next to them.
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Rav, Community Manager

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Hi Mike,
The submissions that have returned an error have not gone through and cannot be deleted. We're required to retain any submissions that are in any status other than draft.

From the looks of it, the SBR2 service seems to be back up & running in the last few minutes. I'd recommend creating & sending through the submission again.
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Mike

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Hi Rav, 
so the entries we made with Error next to them will not be uploaded to ATO portal and remain sitting on the paylist with a red error code? because we don't want to send Ato with the Double amount of payruns. or do we call ATO directly?