augregfind Query Failed when trying to create STP file

Helen Case
Helen Case Member Posts: 24
edited August 2020 in Reckon Accounts (Desktop)
Since upgrading to Reckon 2020, when trying to create the STP file for upload I come up with the auregfind Query Failed error message.
I have tried applying the 'fix' recommended for .aba files but that has NOT worked; as a result I am not able to find/pick up the STP file to lodge.

Comments

  • Diane W
    Diane W Member Posts: 41
    edited August 2020
    Hi Helen,

    I don't know why exactly this error message comes up, but it started happening for me a couple of months ago using Reckon Accounts Desktop 2019.  We haven't updated to 2020 version yet as we need to update our inventory software at the same time, and things seem to break when that is done.  For me this error message comes up when creating an ABA file as well.

    Have you tried clicking on the function button again, immediately after getting the error message?  That is what I do to get around the problem. 

    Sorry I don't have an answer to why the error message is happening.

    Regards,

    Di
  • Helen Case
    Helen Case Member Posts: 24
    edited August 2020
    No, because it has nothing to with creating an .aba file.

    It comes up when creating the STP file
  • Eric Murphy
    Eric Murphy Member Posts: 214 ✭✭✭
    edited August 2020
    Call their tech support line, I can't remember if its was this error or something that looked similar which they assisted me with a few months ago.
    I had some funny characters or missing info in some fields that I had overlooked.
  • Diane W
    Diane W Member Posts: 41
    edited August 2020
    I realise that Helen, but thought you might be able to apply the same thing to get around it ... by clicking on the Lodge button again, immediately after the error message comes up.
  • Diane W
    Diane W Member Posts: 41
    edited August 2020
    I realise that Helen, but thought you might be able to apply the same thing to get around it ... by clicking on the Lodge button again, immediately after the error message comes up.
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
    I have had that message flash up when creating STP but it just flashed and didn’t stop the process