automatic backup on close no longer works

  • 1
  • Problem
  • Updated 1 week ago


In previous versions I was able to save a backup everytime the file closed, since upgrading to 2019 I can tick the box and change to 1 times click finish but the changes aren't accepted.
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Trevor Watson

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Posted 1 week ago

  • 1
Hi Trevor

This is correct, you have ticked save a backup every time you close the file "1" times is everytime if you put 3 in there it would be every 3rd time you close the file.
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Trevor Watson

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Yes and since upgrading this function no longer works.
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Luke, Official Rep

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Hi Trevor,

We cannot replicate what you're experiencing on our end, the automatic backup function is working for us as normal.

If it's still not working for you, could you please try the below suggestions:
1. Change the destination folder
2. Go to the destination folder and check to see if the backup completed or not
3. Restart your PC just in case any of the services/files are still in use in the background and therefore why it's failing
4. Uninstall and reinstall Reckon Accounts in case it was due to a faulty installation

Luke
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Trevor Watson

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Hi Luke

Tried all of the above in order and 4. Uninstall and reinstall fixed the issue.

Cheers