Back Up On External Hard Drive

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  • Question
  • Updated 4 years ago
  • Answered
I would like to provide more back options for our Hosted data in case of any unforeseen errors. My employer gave me an external hard drive to back up on. I know there is an option for backing up on external drives, however when I go to "File, Save Copy or Backup", choose Backup Copy and follow the prompts, the external hard drive (G:) isn't available for option. Only My Backup and MyLive.

Is there an option I'm missing?

Thanks,
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Kellie Riek

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Posted 4 years ago

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Charles van Rotterdam

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Kellie, you're not missing an option, you just need to backup to the My  Backup (or create a folder) and then use the 'download' option where that big red dot is
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Kellie Riek

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Thanks Charles! It worked. 
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Kellie Riek

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Thanks Faye!
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Annet Wezenbeek

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Can't download it. Only provides an option to open
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Luke, Employee

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Hi Annet,

So you're saying after you have clicked the Download button, and click on your file to download nothing comes up asking you to either run or save the file?

Which web browser are you using? E.g. Google Chrome, Mozilla Firefox, Internet Explorer. Also, what kind of device are you using? E.g. Tablet, Desktop, Laptop.

Luke.
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Annet Wezenbeek

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Yes that's right.

I'm using Internet explorer 11, on a laptop windows 7 proffesional
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Luke, Employee

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Is there any bar at either the top or bottom of the screen that shows a file is being downloaded? It may automatically start downloading without you having to do anything. I would check your Downloads folder on your computer.

Otherwise, try using a different web browser. Our recommended web browser for Reckon Accounts Hosted is Google Chrome.

Luke.
(Edited)
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Annet Wezenbeek

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There's nothing in the download folder. I've tried Chrome, but that doesn't work either.
It does work with excel files (budget, P&L export).
Any other advice?

Annet
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Luke, Employee

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Hi Annet,

I'm glad I could get this sorted for you over the phone.

For anybody who is reading this for the same problem, the reason you're unable to download your file from Hosted is because you have a special character in your filename.

When you go to download your file, right-click on the file opposed to left-clicking the file (the file will highlight) then press F2 on your keyboard. This will then allow you to rename the filename, remove the special character and press enter. It will then allow you to download the file as normal.

Also, it is advised to remove the special character in the Company Name. You can do this by going to Company > Company Information (this is done whilst inside the actual file)

I hope this helps.

Luke.