Back up problem

Janneia Searle
Janneia Searle Member Posts: 43
edited April 2020 in Accounts Hosted
Every time I try to back up, I get a message that the file can't be backed up. No reason given. This is concerning me!

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Janneia

    Are you backing up to the Backup drive on your cloud?  If not this could be a reason.

    What type of backup are you choosing, usual or portable backup?

    Have you tried verifying and rebuilding your file first then try
  • Janneia Searle
    Janneia Searle Member Posts: 43
    edited May 2019
    Hello. Thank you for your response.

    I've been backing up to the B drive and have had to rebuild nearly every time for months. Should I be backing up to athecloud and how do I do that?
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Janneia

    No you should be backing up to your hosted B: drive as opposed to your Q: drive with your file.  Once it is backed up you then download it to your PC or to a cloud drive if  you wish.

    Are you choosing a regular backup or a portable back up.

    If you have rebuilt everytime and verified then I suggest to talk to tech support.
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Having just said this I tested a backup with client file and it came up with "problem" I need to verify and rebuild the file then backup.

    Once I did this the file backed up correctly