Back up problem
Janneia Searle
Member Posts: 43 ✭
Every time I try to back up, I get a message that the file can't be backed up. No reason given. This is concerning me!
1
Comments
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Hi Janneia
Are you backing up to the Backup drive on your cloud? If not this could be a reason.
What type of backup are you choosing, usual or portable backup?
Have you tried verifying and rebuilding your file first then try0 -
Hello. Thank you for your response.
I've been backing up to the B drive and have had to rebuild nearly every time for months. Should I be backing up to athecloud and how do I do that?0 -
Hi Janneia
No you should be backing up to your hosted B: drive as opposed to your Q: drive with your file. Once it is backed up you then download it to your PC or to a cloud drive if you wish.
Are you choosing a regular backup or a portable back up.
If you have rebuilt everytime and verified then I suggest to talk to tech support.1 -
Having just said this I tested a backup with client file and it came up with "problem" I need to verify and rebuild the file then backup.
Once I did this the file backed up correctly0
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