Backing up for two days. Get to 99% and hangs. No response from reckon support. Already lost one day production. Need sorted by Monday

  • 1
  • Question
  • Updated 4 months ago
  • Answered
WTF  No support 
Photo of Shelley Thornton

Shelley Thornton

  • 70 Points
  • anxious, stressed and ready to get a rope

Posted 4 months ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 37,674 Points 20k badge 2x thumb
Sure call me. Kevin 0407744914
Photo of John G

John G, Information Support Analyst

  • 27,120 Points 20k badge 2x thumb
Hello Shelley,

Back ups will fail if there is a corruption in the datafile.  

Firstly, create a file copy of your company file in Windows Explorer to act as your backup.

Next, examine the QBwin.log file in Q:>Log - select the file verify_rebuild_data.log and click Open.  It will download to your local PC.  Open it in Notepad, scroll down to the bottom to the last error identified.  Follow up on the problem/s identified.  Check the KnowledgeBase for the error message for a guide to fix that issue.  


Hope this helps.


regards,
John.