Backup always says I need to rebuild data

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  • Updated 4 months ago
Hi, I'm running Reckon Premier 2017 desktop - everytime I try to backup it says I need to rebuild my data. I run the rebuild and then do backup again and backup works. Why do I need to rebuild each time?
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Caryn

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Posted 4 months ago

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Kevin Russell, Accredited Partner

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Because the rebuild isnt fixing the problems. If you can interrogate the qbwin.log file you can find the errors. Feel free to call me Kevin 0407744914
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Robert Smeallie

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Hi Caryn

Reckon Acccounts is being diligent about ensuring that your accounting data is correct before you create your back up, otherwise if you do have an error and you don't check it first then you will be working off a corrupted data file.

It usually doesn't take all that long to do and you can then feel confident that you are backing up a valid company dataset file and if you need to recover your data using Recover a Backup file it will be a correct data file you will be using.

Robert Smeallie
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Kevin Russell, Accredited Partner

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The ONLY way you can ensure your backup is correct is to restore the backup
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Caryn

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Hi Kevin, sorry I haven’t been in touch about your offer to assist - the file I’m having problems with is our farm business file but between off farm work and now being away I haven’t had a chance to call. I might call you next week if that’s ok?
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Kevin Russell, Accredited Partner

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Certainly