Backup failed

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  • Updated 3 months ago
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Pls help!!!

We checked
-company file verification ok
-enough space on both system drive and target backup drive
-schedule or backup now both failed.
-company file size is 2GB


The error only says "Unable to backup company file" and "Unable to commit file write operation to disk" without detail.

Error message:
08/10/2017 04-40-13 AM | Backup Started!   
08/10/2017 05-36-54 AM | Backing File:  xxxxx.QBW  Unable to commit file write operation to disk 
08/10/2017 05-43-14 AM | Backup Finished!   
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v

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Posted 4 months ago

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John G, Information Support Analyst

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Hello V

Welcome to the Reckon Community.

Please save the file to the Desktop then copy the file to your target drive.



regards,
John.
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v

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Hi John

Do you mean save the company file xxx. QBW to Desktop?
but it sounds manual backup, how to make schedule backup work again?
Thanks!
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v

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Hi John

May I have your email so that I can share the qbbackup.log to you
Thanks!
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John G, Information Support Analyst

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Hello v,

You can send files to community@reckon.com.

A couple of points....

Do a one off normal backup to the desktop - on the screen: When do you want to save your backup copy?, select Save right now., 

Do the logged in user and QBDataServiceUser26 have Full Control permissions to the destination location?

regards,
John
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v

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Hi John

As advised, I saved to Desktop but still failed
even i pointed to Desktop but the qbbackup.log still save to d: drive with error

**********************************************
04/27/2018 06-22-12 PM | Backup Started!   
04/27/2018 07-55-25 PM | Backing File:  D:\QBDATA\xxx.QBW  Unable to commit file write operation to disk 
04/27/2018 08-04-10 PM | Backup Finished!   


Hi Tim Spillman

I saved on either c:\ drive or d:\ drive  which are both local disk in NTFS format.
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Tim Spillman

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I would > file > utilities > verify, then file > utilities > rebuild, after you reboot your pc.
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Tim Spillman

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Tip. On Rebuild you have to backup the file, if it fails just cancel to skip the step. (create a copy of qbw file 1st)
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v

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we did verify with failed, rebuild, verify with success, reboot
but backup still failed
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v

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why i can't change the backup path? (as screen above)
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Tim Spillman

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Do another Verify from file>utilities>verify

If this fails.

Have a look at the log, regarding why it failed the verify.

To find QBWIN.LOG
ctrl 1 then 2 > open file tab

Locate the issue in the log. And fix. (sometimes not that easy).
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v

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free space available, full right in NTFS permission
any advise?



QBSession.log
**********************************************
IDBFileMgr.cpp (890) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--SuccessfulMetaGet = 1, tick = 9251
IDBFileMgr.cpp (916) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--QBGetPrivateProfileString(SYSINFO_DATA_VERSION): entry(263434), ticks(9251)
IDBFileMgr.cpp (990) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--RemoveMetaFile(D:\QBDATA\ Australia (Production).QBW127.0.0.1mta), ticks(9251)
fileaccreplace.cpp (792) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--,_QBremove, Original,"D:\QBDATA\ Australia (Production).QBW127.0.0.1mta",Redirected ,"D:\QBDATA\ Australia (Production).QBW127.0.0.1mta" ,, ,  source, .\.\src\IDBFileMgr.cpp,line, 991
FileStream.cpp (236) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--Trying to Read file D:\QBDATA\ Australia (Production).QBW
fileaccreplace.cpp (1524) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--,_QBFindFirstFile, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\data\OOUPolicy.dat",Redirected ,"C:\Program Files\Intuit\Reckon Accounts 2017\Data\OOUPolicy.dat" ,, ,  source, .\.\src\gfile.c,line, 962
FileStream.cpp (278) :  MESSAGE: Wed May 02 17:41:31 LVL_SEVERE_ERROR--FileStream::WriteFileToStorage() failed to commit writing file and header info  Unable to commit file write operation to disk, hr value 0x80030111
redirectfile.cpp (523) :  MESSAGE: Wed May 02 17:51:17 LVL_INFO_DETAIL--,GetRedirectedFileWithSourceInfo, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\QBBackup.log",Redirected ,"C:\Users\Administrator\AppData\Local\intuit\Quickbooks\log\QBBackup.log" ,, ,  source, .\..\BackupLib\src\BackupData.cpp,line, 4279
fileaccreplace.cpp (1524) :  MESSAGE: Wed May 02 17:51:17 LVL_INFO_DETAIL--,_QBFindFirstFile, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\data\OOUPolicy.dat",Redirected ,"C:\Program Files\Intuit\Reckon Accounts 2017\Data\OOUPolicy.dat" ,, ,  source, .\.\src\gfile.c,line, 962

QBBackup.log
**********************************************
05/02/2018 04-09-01 PM | Backup Started!   
05/02/2018 05-41-31 PM | Backing File:  D:\QBDATA\ Australia (Production).QBW  Unable to commit file write operation to disk 
05/02/2018 05-51-17 PM | Backup Finished!   

QBWin.log
**********************************************
DBManager.cpp (3865) :  CHECKPOINT: Wed May 02 16:09:01 Database Server initial cache size = 256M
DBManager.cpp (3659) :  CHECKPOINT: Wed May 02 16:09:01 Database Server starting. Startup String = C:\PROGRA~1\Intuit\RECKON~3\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Administrator\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r 
FileStream.cpp (278) :  MESSAGE: Wed May 02 17:41:31 LVL_SEVERE_ERROR--FileStream::WriteFileToStorage() failed to commit writing file and header info  Unable to commit file write operation to disk, hr value 0x80030111
formmgr.c (604) :  CHECKPOINT: Wed May 02 17:51:17 Creating a MODAL form: formID=0, itID=6
BackupBehavior.cpp (192) :  MESSAGE: Wed May 02 17:59:33 LVL_ERROR--Backup: Error doing the actual backup
load.c (2268) :  CHECKPOINT: Wed May 02 17:59:33 InitSystem
load.c (10550) :  CHECKPOINT: Wed May 02 17:59:34 In hosting local files only mode, opening local file - no hosting change needed.
load.c (2513) :  CHECKPOINT: Wed May 02 17:59:34 InitSystem Open DB Session[5]
DBManager.cpp (3375) :  CHECKPOINT: Wed May 02 17:59:35 Current Database Server version = 9.0.2.3267
FileMgr.cpp (274) :  CHECKPOINT: Wed May 02 17:59:35 Company file D:\QBDATA\ Australia (Production).QBW is open using database server:QB_VTT-TS02_26.
load.c (2519) :  CHECKPOINT: Wed May 02 17:59:35 InitSystem Open DB Session[5] Succeeded
QBPRINT.c (2522) :  CHECKPOINT: Wed May 02 17:59:35 Detecting if Terminal Service is running.
QBPRINT.c (2533) :  CHECKPOINT: Wed May 02 17:59:35 Terminal Service is running
PermissionManager.cpp (4294) :  CHECKPOINT: Wed May 02 17:59:36 A new permission context is added for QuickBooks
load.c (4062) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: Open System
load.c (4070) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: Open System succeeded
load.c (4415) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: successful completion
BackupBehavior.cpp (326) :  MESSAGE: Wed May 02 17:59:37 LVL_ERROR--Backup: Failed
formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:37 Creating form: formID=2551, itID=7
oaerror.c (110) :  CHECKPOINT: Wed May 02 17:59:37 OAstdMethodRet (80040600)
oaerror.c (110) :  CHECKPOINT: Wed May 02 17:59:37 OAstdMethodRet (80040600)
formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:40 Creating form: formID=101, itID=8
formmgr.c (604) :  CHECKPOINT: Wed May 02 17:59:40 Creating a MODAL form: formID=101, itID=7
formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:42 Creating form: formID=5032, itID=9
formmgr.c (604) :  CHECKPOINT: Wed May 02 17:59:43 Creating a MODAL form: formID=5032, itID=8
DBManager.cpp (3863) :  CHECKPOINT: Wed May 02 17:59:59 Database Server cache size = 512M
DBManager.cpp (3865) :  CHECKPOINT: Wed May 02 17:59:59 Database Server initial cache size = 256M
DBManager.cpp (3659) :  CHECKPOINT: Wed May 02 17:59:59 Database Server starting. Startup String = C:\PROGRA~1\Intuit\RECKON~3\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Administrator\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r
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Tim Spillman

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Remove the () from the file name, maybe a special character issue.
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Tim Spillman

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Error is a programming error, guessing you need to talk to data recovery.

STG_E_DOCFILETOOLARGE
0x80030111
(Edited)
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Tim Spillman

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This what happens when they are using code from 2007
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v

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SUBxxxxxxAustralia (Production) Julxxxx.QBB is previoius backup file.
Anyway i will try to rename the company file without blanket ()
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v

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data recovery, what does it mean? 
The company file was rebuilt and verified success
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Tim Spillman

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Well, you can keep using the file as is without using backup, as I'd say the backup program doesn't handle the current file size.

So i would be looking at reducing the size of the file (compress data), or start a new one, at the start of financial year.

You can create a scheduled task to copy your file to safe storage. In replace of Backups

Data Recovery is a service reckon provides at cost $$.
(Edited)
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v

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you mean limitation of the size of .qbw or .qbb ? what's the file size limits? any document about this?

how to compress?

do you mean just copy the company file . qbw as backup?
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Tim Spillman

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STG_E_DOCFILETOOLARGE
0x80030111

This error is a com error relating to windows api.  Nothing you or I can do to fix it.  Your file size has reached the limit of a section of the software. The original software makers (intuit) puts maximum file size of enterprise version at 1GB.

I’m guessing you have been runnng this file for around 4-6 years  or longer. You need to need look at flattening the qbw file. 

File>Utilities >Clean up Company Data.

If your unsure how to proceed, engage a reckon partner.

https://partnersearch.reckon.com/

I personally think you need to start a new file, as the amount of data in the file would be a major loss if anything happen that it became unrecoverable.
(Edited)
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Tim Spillman

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In regard to backups

You could schedule a task for example:

copy "D:\QBDATA\Australia (Production).QBW" "<InsertDestinationLocation>\Backup-Australia (Production) %DATE%.QBW"
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v

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what's different between the naive backup tool and .qbw file copy?
When i try to copy, it prompts below
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Tim Spillman

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You cannot backup or copy a qbw file which is in use. 
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v

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to do this, File>Utilities >Clean up Company Data. "Budget data may be removed during cleanup" prompted
Will any data lose?
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Tim Spillman

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Take a copy of your file, incase you lose something you dont wish to, again if you unsure maybe its not not best idea to proceed.

All the time your spending trying to sort it out, your better off getting in contact with a partner.

https://partnersearch.reckon.com/
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v

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File>Utilities >Clean up Company Data.

This still need make a backup before proceed cleanup.
So how to solve the backup failed issue?
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Tim Spillman

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As stated above take a copy of the file. Skip/Cancel any backup procedures
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v

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If i click cancel of backup, cleanup will not start.
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Tim Spillman

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Continue with backup, not sure how far you backup gets before it fails, but if you see 'esc to cancel' push 'esc' it, then it will ask if you wish to continue with the cleanup. even if it fails it should ask the same thing.

And I'll leave it with you. Anymore help you will need to contact a reckon partner as stated previous. As this may help you now but it wont in the future.