Backup failure

  • 1
  • Problem
  • Updated 2 weeks ago
I am using the latest version of Reckon Personal Plus. I have had no  problems with backups in the recent past. I backup to ...One Drive/ Documents/ Reckon/Reckon Backup. I am now getting the message ' A Backup error occurred.' Please check your files were backed to the selected location.'
They are not in the selected location and I dont think they went anywhere because the message came up instantly and my backups usually take a second or two to complete. Last successful B/U was last week.
I have tried a different folder without any success.
Any suggestions please?

Lex
Photo of Lex Wilson

Lex Wilson

  • 372 Points 250 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 58,516 Points 50k badge 2x thumb
You arent connected to the internet
Photo of Lex Wilson

Lex Wilson

  • 372 Points 250 badge 2x thumb
Sorry, but I am connected to the internet.
Photo of Gerry Winter

Gerry Winter, Accredited Partner

  • 3,994 Points 3k badge 2x thumb
Call me and i will work thru your problem.
Gerry 0418907140

Photo of Brad Read

Brad Read

  • 402 Points 250 badge 2x thumb
Gerry, that's great, but the rest of us don't know how you sorted the problem.  It would be nice if you could post a summary of the solution here for future reference.  Thanks, Brad
Photo of Gerry Winter

Gerry Winter, Accredited Partner

  • 3,994 Points 3k badge 2x thumb
Everyone has their own particular issues so I dont mind working thru them to help.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 58,516 Points 50k badge 2x thumb
Yes Gerry but it would be nice to help more than one person at a time. If you can help others too, isn't that a good thing? 
Photo of Brad Read

Brad Read

  • 402 Points 250 badge 2x thumb
Lex, I have had this problem with a local drive.  The solution was to store your Reckon files in a folder with a short path, i.e. a folder in the root directory.  Apparently, PP 2020 does not like long pathnames for backups!  Don't know why, but I made a folder c:\Reckon, stored my Reckon files in that and have not had any backup issues since then.  Regards, Brad
Photo of Lex Wilson

Lex Wilson

  • 372 Points 250 badge 2x thumb
Thanks Brad, I am working through this problem with Gerry. I will be doing what you suggest in future, my immediate problem is lack of disk space. When I fix that I will be doing what you suggest.

Thanks, Lex
Photo of Lex Wilson

Lex Wilson

  • 372 Points 250 badge 2x thumb
I cannot express my appreciation enough to Gerry Winter for the enormous time he spent with me resolving my backup problem. The solution was simple but was complicated by me not having adequate space on my computer and my use of One Drive.

 After 2 long sessions on the phone he has me back on track with some important pointers for handling Reckon. 

Many thanks Gerry,

Lex