backup failure
Comments
-
Hi Fiona. How long is the "hanging" lasting before you apparently terminate the process? It is not uncommon for there to be seemingly no activity happening whereas it actually is. I regularly find that my backup is apparently hanging at 0% but if I wait long enough (can be many minutes), it eventually shows that some action is occurring and ultimately the whole process completes.
John L G
0 -
I hear you John but this is not the "normal" hang. It just gets to 99% and that's it.0
-
Where are you backing up to Fiona - a network drive or a drive on your own computer?
John L G
0 -
Fiona. Have you had a look at this post on the forum?
https://community.reckon.com/reckon/topics/backup-and-rebuild-hangs-at-99
Whilst it does relate to Hosted, there may be something there that might help you.
John L G
0 -
I'm backing up locally to external drive.
0 -
Hi Fiona. Have you ever tried backing up to your local drive and then copying that file to your external drive? I know that this would potentially take longer to do, but this alternative may bring something to light about the ability to backup to the external drive. Plus, if that works, you will be saved a lot of time and frustration against something which appears to be failing and not completing what it should be doing.
Also, have you ever looked at the destination drive to see if the file has actually backup up?
John L G
0 -
Some additional information in this KB article below -
Reckon Accounts is frozen and taking long to backup/Not responding when doing the file backup.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
2
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community