backup not responding

chloe_6960456
chloe_6960456 Member Posts: 2 ✭
edited August 2016 in Reckon Accounts (Desktop)
I cant back up my company file on accounts plus 2013 it wont work to usb, cd, or hard drive it gets to 94% and freezes saying reckon not responding I have tried renaming the file and it still wont work?

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  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
    Hey Chole, welcome to the Reckon Community. Sorry to hear you've had some troubles backing up. Have you tried to back up to portable company file? Thanks, Mirko
  • chloe_6960456
    chloe_6960456 Member Posts: 2 ✭
    edited July 2014
    will that allow me to be able to update it because under portable file it says its a much smaller file and I was worried I would lose my work.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
    Hey Chole, unlike a normal backup file, the portable file does not include letters, logos, images, and templates. It also doesn't contain a transaction log (.tlg file), everything else is the same.

    If there is a corruption with your file it would be worthwhile to have read through this thread: https://community.reckon.com.au/reckon/topics/massive_backup_size

    Let me know how you go!

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