Bank account missing from bank connection list

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Caroline_9716474
Caroline_9716474 Member Posts: 1 ✭
edited March 2019 in Reckon One
Hi, new to Reckon.  I have set up a bank account in Reckon (in addition to the system cash account).  I have gone through the bank connection process (yodlee) and the feed is active.  

There are two bank accounts listed in the list of accounts available to connect to reckon (bank connection screen).  Unfortunately, there is a third that is not appearing on the list.  That, of course, is the account I need to connect to.  :-)

Any hints on how to get it to appear?  Or why it may not be appearing on the list?

Thanks in advance,

Caroline

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
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    Welcome to the Reckon community Caroline,

    I do not have enough information here to identify your account and have a look at the situation.  Please email bankdata@reckon.com directly with your account details so they can look into it further.  

    Hope we can get this sorted out soon.


    regards,
    John.

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