Bank Data feed not working

Tom_9435536
Tom_9435536 Member Posts: 2
edited June 2019 in Accounts Hosted
Hi. I have a client who is using Reckon Accounts Hosted. Since October this year they have been trying to get the bank feeds activated with no success. When we call the Reckon helpdesk for assistance they are blaming ANZ (NZ) and when we contact ANZ they are pointing the finger at Reckon. We have read and reviewed the other chats on the subject and checked the bank code setup for spaces and dashes but this has not resolved the issue. Keen to hear from someone who can help. Cheers

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2017
    Hi there Tom,

    What is the reason our BankData team has given for the holdup?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tom_9435536
    Tom_9435536 Member Posts: 2
    edited December 2017
    Hi Rav
    The Reckon team have advised they have not received any feed for the accounts from ANZ. However ANZ claim the accounts have been approved for feeds. Cheers
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2017
    Thanks for getting back to me Tom, that sounds a bit odd. I've just had another word with the BankData guys and they've asked for a few more details so we can investigate.
    Can you please send through the Reckon customer info along with the bankfeed details ie. account number etc to bankdata@reckon.com when you have a chance.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lauren FAULKS
    Lauren FAULKS Member Posts: 1
    edited June 2018
    We have an ANZ account which is not getting bank feeds either. All set up but no transactions have come through.