Bank feed data missing

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  • Question
  • Updated 2 years ago
  • Answered
My bank feed data is missing a number of transactions for a 4 week period in October. November and December are fine.  I'm nowhere near my transaction cap.

So I manually downloaded the bank transactions from my bank and uploaded it for the missing period.  Now all non-allocated transactions (from the automatic feed) are gone.

What have I done wrong.  And how can I prevent this from happening next quarter?
Thanks!!
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Sandra Riches

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Posted 3 years ago

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Fedupwithreckon

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It's not anything you did wrong, the system has some serious issues and I don't think they know how to fix it. Bank feed in particular seems to be very much a hit & miss experiment.
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Rav, Community Manager

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Sorry to hear you feel that way Colin!

Are there any issues in particular with BankData we can assist you with?
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Heather Dunn

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Rav I too am having trouble with my bank fees I have emailed you
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Rav, Community Manager

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Hi Sandra,

If you could please email through the specific details to bankdata@reckon.com, the team will be able to take a closer look into this for you

Cheers
Rav
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Sandra Riches

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Thanks Rav.  I have just emailed the team.
Sandra