Bank feed doesn't work

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  • Problem
  • Updated 3 years ago
  • Not a Problem
I set up a bank feed from Westpac and the status says 'active' but there are no transactions appearing in my Reckon One book. How long does it take to work after it is activated?
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Fedupwithreckon

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Posted 3 years ago

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John G, Information Support Analyst

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Hello Colin,

Thanks for asking.

In your Book please go to the Bank Connections screen.  Can you see your Westpac feeds and have they been linked to a bank ledger account?


regards,
John
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Fedupwithreckon

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What they don't bother telling you is that you can't have a bank feed to the 'cash' account you have to set up a new one with a different name. If the system was somewhat intuitive or had a relevant up to date tutorial document we wouldn't all be wasting so much time trying to discover these idiosyncrasies for ourselves.

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