Bank feed not updating

  • 1
  • Problem
  • Updated 4 months ago
I'm having an issue with my bank feed not updating.  My bank feed says it is 'up to date' and has shown this for the past week but there have been transactions (incoming and outgoing) in my bank account.
Photo of Emma Rennie

Emma Rennie

  • 110 Points 100 badge 2x thumb

Posted 4 months ago

  • 1
Photo of Penny

Penny, Accredited Partner

  • 864 Points 500 badge 2x thumb
Are you sure that your download limit hasn't been exceeded?  If you have already downloaded your transaction limit, nothing will happen.  You may need to upgrade your subscription to allow more transactions per month.  It happened to me, and as soon as the subscription was upgraded, all outstanding transactions came through.