Bank Payments Listing Error After Fixing Duplicate Pay Run

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Iri Wijaya
Iri Wijaya Member Posts: 25 ✭
edited June 2020 in Reckon One
Hi Rav or anyone in Support. Hope you could help me because, again, I couldn't reach your support team via phone. Our reckon account is under my current email address with ABN 60138328659. 

What happened is that last Thu 25/7 when I tried to finish my employees pay run, there was some long lag & I did press the finish button again since I thought there was something wrong. However, apparently by doing that, Reckon created 2 different journal entries for the same pay run, and there was no way for me to cancel one of them. It just stuck there.

I was somehow able to cancel one of them by reversing the whole pay run process (from bank payment to undo pay run), so that all employees have the correct amount on their payslip & our bank balance matches with the actual money out for wages. 

However, I noticed today that, since I reversed the bank payment made on 25/7, that particular payment didn't appear on the bank payment list. Worse, when I wanted to do the bank payment for wages processed today (1/8), it showed me the list of individual wages from 25/7 as well. And, I couldn't find a way to delete these 25/7 entries.

I can see from our bank balance sheet balance and transaction history that Reckon did record the 25/7 payment (hence our bank balance got deducted) already. Thus, I believe that I shouldn't process these 25/7/19 individual wages list again on the bank payment module. I am afraid that it would create big problem with our bank balance and, probably, employees' recorded pay.

Yet, could you please help deleting that false entries in the bank payment module? Or, please advise if there is any way to fix this without jeopardising employees' payment history.

Regards,

Iri

Comments

  • Samantha Dwyer
    Samantha Dwyer Member Posts: 23 ✭
    edited June 2020
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    Hi Iri,
    This has happened to me about 4 times now where the pay run has duplicated itseld.
    When I undid the pay run, it would go back to 1 pay run then I would click finish again and go to 2 pay runs. The only way I could fix this is to delete the whole thing and start again.
    Hope this helps in some small way.
    Sam
  • Iri Wijaya
    Iri Wijaya Member Posts: 25 ✭
    edited August 2019
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    Thanks for the suggestion Sam. I did try to delete the pay run last Thu, but by doing that I was only able to delete one of the journal entries. The pay run error created 2 journal entries, eg, entry #006 & #007. However, on the pay run list, although it showed 2 pay runs with the same amount & details, both of them referred to a single journal entry, ie, #007. Hence, when I reversed the pay run, both of these pay runs disappeared. Yet, only journal entry #007 was cancelled. The entry #006 stuck there.

    Funnily, seems like that journal entry #006, although it has the subledger details of all employees, it didn't really affect the employee pay record or pay slip. It only affects the balance sheet figure.

    I needed to rerun the pay run so that all subledger details (individual payment record) in payroll is correct. It did create another journal entry #008, but I can cancel out the effects on balance sheet using manual journal entry.

    However, by doing that, I still ended with another problem on the bank payment module.

    Really hope someone from tech support could be reached.


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