New ReckonOne interface has many bugs in it. Really should have been properly tested prior to release. For example:
What can you do to fix this please?
Urgently...!
Thanks
Peter
- All previous monthly statement bank reconciliations going back to 1
May 2018 have been ignored. Have needed to re-do all of them. Made
much more difficult by the fact that.....:
- On the
Reconciliation page, it's only possible to see 10 line items. No option
to make this bigger, or to step to the next 10. And I can't re-do all
these prior month reconciliations because.....
- Clicking on a bank statement to view transactions from a previous month achieves nothing. All I ever get to see are the 100 most recent transactions. I now can't see anything earlier.
- So I can only do the whole of the last 6 months reconciliation in one fell swoop
What can you do to fix this please?
Urgently...!
Thanks
Peter
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350 Points
Posted 1 year ago
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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350 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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350 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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350 Points
As it happens, I use the Core Module only. This means I manually enter everything into the relevant accounts - which now means they only go into the 'Reckon One Transactions' tab. While I can see the Bank Transactions tab, there is nothing there, I have no linked bank accounts.
So it's not possible for there to have been a mismatch in reconciliations, as there is only one.
Frustrating, but I can get over it. Hopefully the problem won't continue going forward.
Thanks for your help
So it's not possible for there to have been a mismatch in reconciliations, as there is only one.
Frustrating, but I can get over it. Hopefully the problem won't continue going forward.
Thanks for your help
Jason Hollis, Head of Product
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10,412 Points
Hi Peter. Firstly thanks for your feedback, and a big thanks to Kim for assisting as one of our champions.
For previous reconciliations to become un-reconciled there unfortunately would have been an error previously. The most common we found were transactions dated outside of the period, and transactions un-reconciled and re-reconciled (ticked / un-ticked) after they were reconciled initially, which changed the reconciliation date in the database. This was very easy to do in the old format, and a major driver for the months of development work completely changing the reconciliation logic.
In the new process, we not only completed user interface changes, we re-wrote the backend logic and this is the likely cause of uncovering discrepancies that previously would have been undetected through no fault of the user.
The entire team behind the project appreciate your patience as the initial reset takes place (a very low % of users were effected in our database review) and we are sure with these changes, and new ones to come, that the reconciliation process will be a much better experience.
nb. we are continuing to work through any teething problems, and will address them as we go.
Kind regards,
Jason
For previous reconciliations to become un-reconciled there unfortunately would have been an error previously. The most common we found were transactions dated outside of the period, and transactions un-reconciled and re-reconciled (ticked / un-ticked) after they were reconciled initially, which changed the reconciliation date in the database. This was very easy to do in the old format, and a major driver for the months of development work completely changing the reconciliation logic.
In the new process, we not only completed user interface changes, we re-wrote the backend logic and this is the likely cause of uncovering discrepancies that previously would have been undetected through no fault of the user.
The entire team behind the project appreciate your patience as the initial reset takes place (a very low % of users were effected in our database review) and we are sure with these changes, and new ones to come, that the reconciliation process will be a much better experience.
nb. we are continuing to work through any teething problems, and will address them as we go.
Kind regards,
Jason
(Edited)
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120 Points
Jason, So how do I fix the fact that I now have 1600 un-reconciled items? Will that be fixed by Reckon One?
Tracey
Tracey
Jason Hollis, Head of Product
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10,412 Points
Hi Tracey. Apologies for the delay as I am travelling. You simply need to reconcile up to the date you last reconciled to (unclearing any transactions past that date) , and they will balance. ** You might have some transactions outside of the reconciliation date due to the errors I mentioned above that may require some massaging.
If you have any issues please let us know next week and we'll do everything we need to to get your book in order.
Jason
If you have any issues please let us know next week and we'll do everything we need to to get your book in order.
Jason
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120 Points
Hi Jason,
Thanks for your response.
Yes, my reconciliation does not balance. Can you please provide a step by step process of what I should do about that?
Thanks
Tracey
Thanks for your response.
Yes, my reconciliation does not balance. Can you please provide a step by step process of what I should do about that?
Thanks
Tracey
Jason Hollis, Head of Product
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10,412 Points
We'll work on a document on Monday Tracey. In the meantime, please email our community manager here with your contact details and I'll be in touch.
** Please attention the email to Jason Hollis
Kind regards,
Jason
** Please attention the email to Jason Hollis
Kind regards,
Jason
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114 Points
Can I also request this document? The update wiped out all our work for the last few years and then refuses to let me reconcile due to a discrepancy, even though my bank balance matches my reckon one balance to the cent
Jason Hollis, Head of Product
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10,412 Points
Hi Shane, can you please email us the following: a copy of your bank statement (redact acct details and transaction descriptions) showing dates and balances, as well as a screenshot of the Reckon One transactions screen showing the balance matching to the statement. Also include the book ID (this is done by going to the dashboard and copying the URL in the web browser) and we'll take it from there.
Kind regards,
Jason
Kind regards,
Jason
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114 Points
Hi Jason,
Will do. We actually reconcile daily so can show a real time match.
Will do. We actually reconcile daily so can show a real time match.
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80 Points
Agree Peter this is a total pain and a large software change such as this really should have been tested first to iron out the bugs. All my previously reconciled transactions are now showing as uncleared and it seems you have to go in manually and re-reconcile everything.
Jason Hollis, Head of Product
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10,412 Points
Hi Jacquie. We are here to help through any issues so please reach out if you need direct assistance.
I do need to reiterate that this isn't a bug and the new update went through extensive testing. The change effected around 450,000+ reconciliations and only a small percentage of reconciliations were not technically correct.
The main issue we uncovered were users editing a reconciled transaction, which was easier to do in the previous version. The new release allows the flexibility to change everything except the total amount and bank account, whilst still keeping the reconciliation tied to a reconciliation ID, essentially removing the ability to 'break' a reconciliation.
In order to bring all books into the new framework we could only take the technically correct reconciliations, of which were the vast majority. Any transactions that remained cleared but not reconciled after the update were not technically correct, but should reconcile as the issue was the date matching the account balance.
As I said, we are here to help so if you need assistance please contact us and we'll work through it with you. The new process is certainly an improvement and we are keen to get users up an running quickly to take advantage of the changes.
Kind regards,
Jason
I do need to reiterate that this isn't a bug and the new update went through extensive testing. The change effected around 450,000+ reconciliations and only a small percentage of reconciliations were not technically correct.
The main issue we uncovered were users editing a reconciled transaction, which was easier to do in the previous version. The new release allows the flexibility to change everything except the total amount and bank account, whilst still keeping the reconciliation tied to a reconciliation ID, essentially removing the ability to 'break' a reconciliation.
In order to bring all books into the new framework we could only take the technically correct reconciliations, of which were the vast majority. Any transactions that remained cleared but not reconciled after the update were not technically correct, but should reconcile as the issue was the date matching the account balance.
As I said, we are here to help so if you need assistance please contact us and we'll work through it with you. The new process is certainly an improvement and we are keen to get users up an running quickly to take advantage of the changes.
Kind regards,
Jason
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114 Points
Jason, can this message get to Joy at support as well? We've raised support tickets and we get a cookie cutter response to just do the reconciliation, which we've stated can't be done anymore.
Rav, Community Manager
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94,220 Points
Shane Musarra
Appreciate your feedback on this Shane, we'll ensure we get that sorted and filtered across our Reckon One teams so everyone is on the same page.
katyrou
I think what you've described might be separate to the discussion on this thread so I'll create your own HERE so we can flesh this out a bit more.
Appreciate your feedback on this Shane, we'll ensure we get that sorted and filtered across our Reckon One teams so everyone is on the same page.
katyrou
I think what you've described might be separate to the discussion on this thread so I'll create your own HERE so we can flesh this out a bit more.
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100 Points
Thanks
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100 Points
Bank Reconciliation isn't working for me. It seems to be locked trying to load data and I have uncleared funds that should be cleared and I don't know if there is any way to fix that. Do I need to delete data and start again?
Rav, Community Manager
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94,150 Points
