BankData Feeds User ID error
Comments
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Hey Andy,
Sorry to hear we kept you waiting for such a long time on your call today.
Were you able to chat with the team and get this sorted today?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
I finally managed to talk to someone, bu after going through a few scenario's and a remote access link-up we were unable to resolve this issue. It has been escalated to a higher level. But, 47-50 minutes of being on hold certainly indicates that Reckon has some serious issues with their customer support...if customers "are important to you" as mentioned in the on-hold message!0 -
I am having the same issue with this.
I have double checked my login user ID and password and they are correct. I also definately have a valid BankData account0 -
We cancelled BankData due to it being both unreliable and unintuitive.
We spent a considerable amount of time setting this up, thinking it would provide a process improvement, but it has caused nothing but headaches and confusion.
We would have happily paid more for integrated banking that actually worked, but a half-baked flukey integration that kind of works sometimes and fails to work at other times is hopeless.
As I understand it BankData has been available in Reckon for quite some time and so I expected it to be mature and bug-free.
It is clearly in need or more development and testing before being released on unsuspecting users.
As far as we are concerned it should be removed from the product. NOT RECOMMENDED!
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