Basic Assistance - Entering Refund - Looking for someone to walk me through the process

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Julie Burns
Julie Burns Member Posts: 9 ✭
edited February 2020 in Accounts Hosted
Hello,

I am recreating some older transactions because previous data was lost - I am trying to set up a refund to an international customer - who made payment through paypal.

I have made up all the invoices etc - and taken payment - and have done the refund - but something is still amiss.

I am looking for someone to do a walk through with me - to make sure that I have recorded everything correctly - that way then I will know what to do with other similar situations.

I want a step by step with someone if possible - as I have no accountant - that is me.

Thanks in advance.

Regards



Julie
For Everything Genealogy

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,406 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited February 2020
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    Hi Julie

     

    You can find a local Accredited Partner/Advisor for an on-site visit here: https://partnersearch.reckon.com/results/?fwp_type_=reckon-accounts-hosted&fwp_country=australia&fwp_region=queensland

     

    I noted you’re in QLD so have filtered it to there but you can filter further by local/preferred suburb(s)

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Julie Burns
    Julie Burns Member Posts: 9 ✭
    edited February 2020
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    I am in a remote area - and was hoping to learn myself how to do it - there is no budget to pay anyone.  I thought someone may have recorded something similar for their own business and may be able to provide some information.  Thanks again.   Julie
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,406 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited February 2020
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    It’s difficult to advise without seeing your specific setup/process so far as this may impact advice.

     

    You say you have already made the invoice, received payment & processed the refund “ ... but something is still amiss ...”

    Can you elaborate further on what you mean/you’re referring to?  

     

    Presumably, you have issued the Refund via this feature within RAH (see screenshot below). 


    (I'm wondering if maybe you've just entered a "Write Cheque" for the refund & - as a result - there's still a credit balance on the customer's account?)


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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