BEEN LOCKED OUT

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  • Problem
  • Updated 2 months ago
I got logged out of my app, went to log in but forgot my password. Went to reset password and followed prompts. I got sent a reset email, but it won’t let me reset and has now said I’ve been locked out.. any help would be great
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Hollee Sarah

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Posted 2 months ago

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Rav, Community Manager

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Hi Hollee,
... but it won’t let me reset and has now said I’ve been locked out
When you got to this stage, what was happening specifically when you attempted to reset the password? ie. you mentioned it wouldn't let you reset, were you running into an error message etc?
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Hollee Sarah

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Hi Rav, is there anything at all you can do for me? Just need to know otherwise I’ll have to find another app to upload my stp too.
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Hollee Sarah

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It just keeps going back to the same page, I’ve just attempted and taken photos, I’ll attach
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Jenny Nordon

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I am in the exact same situation Hollee. I hope they sort it out soon.