There is an old bill and credit for $2.60 from 2014 sitting in my pay bills screen. No matter how many times I apply the credit to the bill and pay it, it will not clear out. It appears successful but if I go back into that screen they remain there.
I've tried applying the credit against the bill by itself, and amongst other (current) bill payments for the same supplier. I have tried using different bank accounts even though no cash payment is actually required, just to try & get around the glitch. No luck.
I've never come across an issue like this that I couldn't solve. If anyone has a solution that would be greatly appreciated.
I've tried applying the credit against the bill by itself, and amongst other (current) bill payments for the same supplier. I have tried using different bank accounts even though no cash payment is actually required, just to try & get around the glitch. No luck.
I've never come across an issue like this that I couldn't solve. If anyone has a solution that would be greatly appreciated.
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646 Points
- frustrated
Posted 2 years ago
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214 Points
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646 Points
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214 Points
Hello - no tax issue - you simply removing as a negative and entering it as a credit note - which is also a negative but processed differently :-). Ensure the same tax codes are used. Also very important is to ensure you settle the credit against the bill it relates to
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646 Points
Thanks Julia. Will give it a try.
