BLACK SCREEN

  • 2
  • Problem
  • Updated 4 months ago
Keep getting black screen - have carried out all suggestions
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SUE GREEN

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Posted 4 months ago

  • 2
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SUE GREEN

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Apparently there is a KNOWN issue with Chrome and Mozilla Firefox is working - shame this was not published for the community.
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Han Banan

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Hi Sue, I'm having the same problem with Chrome. What browser have you used and is it solved now?
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SUE GREEN

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Hi Han

I was advised to switch to Moxilla Firefox - I have and it is working - though there are things about this browser that I do not like - and IF the issue ever gets resolved with Chrome and IF we are ever told about the resolution I will be switching back.
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Carleen

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I am having the same issue and it is driving me mad. I will try to use Firefox and see if it fixes the issue. Letting users know would be a great start.. Reckon
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Nancy May

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Update....01.10.19 I'm still experiencing black screen using Chrome today, instead of downloading Modzilla I have been persevering with Internet Explorer, I like Chrome, why do I need 3 internet browsers? I just called Tech Support and they are still working on it, I was assured that someone from Reckon will advise (on Community) when this issue using Chrome is sorted. 
Community would be better if Reckon used it to advise customers of known issues and how they are progressing, even if it isn't affecting everyone. Somehow pinning known issues and their progress to the top would be fantastic too, I do find community a bit of a navigation black hole if you don't have the right words for a search....Reckon Customer Support... just some feedback if community is where you prefer us to find our answers over a 10 min wait on a phone call to Tech Support. 
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SUE GREEN

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Hi Nancy - I agree totally with your comments - Reckon needs some improvements on listening to us  as regular users
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Carleen

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I was having the same problem with the black screen, i have changed from Chrome to Firefox but i would rather use Chrome. I do hope someone is working on this fix.
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Garry Dunn

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I am having the same issue. I have been using chrome for years and this has not happened until now! Why? I agree that reckon should be more active in informing us. I have sent a request to online support but as yet (24 hours) I do not even have an acknowledgement of my email.
I love reckon but things like this do get me frustrated.
Garry


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Data Rec, Employee

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Try this first.

KB: Hosted Checkerboard Screen Issue: 
https://kb.reckon.com.au/issue_view.asp?ID=5754


Try this second:

To disable GPU Process, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser  

2. Select the option More tools to bring up the additional menu options

3.Select Task manager

4. Select GPU Process

5. Click the End Process button


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Carleen

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Thank you :)
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Data Rec, Employee

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Hi Carleen, can you let us know which solution worked for you.
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Carleen

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Not sure as carried out both steps, in a hurry and did not read the instructions well enough. But it seams to be working well. Great to have Chrome back :)
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Data Rec, Employee

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thanks Carleen
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Data Rec, Employee

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