Black Screen unable to log on
A&J Carpentry Maintenance
Member Posts: 11 ✭
unable to log into reckon only a black screen has appeared and there is a 30min wait on the phone call centere is there anything else we can do?
0
Comments
-
Hi A&J,
Can you please head into the Hosted control panel and log off any & all active sessions listed in the 'Log off Remote Sessions' area.
Once that is done, logout (use the logout option in the corner, DO NOT just close the browser or tab).
Give it a couple of minutes and then try again.
Does the issue persist?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
HI We don't have any visual to enable us to use the logout still the black screen
0 -
Hi mate,
Sorry I meant use the logout option in the control panel once the sessions have been logged off. (screenshot below)
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
We can not log on at all a black screen comes up as soon as we try and load. We have the support time on the phone now so we will see how things go
Cheers
1
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community