BRING CUT AND PASTE BACK

  • 6
  • Problem
  • Updated 4 years ago
  • Not a Problem
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cannot use cut and paste in upgraded version - FAIL

bring back the most basic keyboard function
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Belinda Parker

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  • like a chump

Posted 5 years ago

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SR

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oh and the new printing PDF thing is CRAP I hate RECKON!!!!
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Drew

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Love the PDF as I can drag and file from my browser and add bits to email on in preview with little fuss and no cost. Adobe Acrobat Pro costs you money, Preview does all at no cost.

Hate the current cut and paste thing.
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Brock Haslam, Accredited Partner

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If you're trying to copy/paste between Reckon Hosted and your local machine you need to use the clipboard icon in the top right corner.

The printing change was very deliberate because of the number of problems users had getting local printers to talk to hosted. The decision to force a PDF printer won't be reversed.
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Renee Scaddan-Nile

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And dont call me luv I had the decency to call you by your name
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NSP

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Brock, as usual you guys have absolutely no regard for your customers.  This "addition" is going to add a HUGE amount of time to simple tasks as well as creating user frustration.  Another reason why we have had enough with this poor product!
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Lori Notman

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The new way to do cut and paste is long winded - 6 steps instead of 2, will this be changed back to shorten the process. Customers need things to take less time not more.
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Drew

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Sorry, is Brock somehow related to reckon?
If so, the lack of a universally simple cut and paste function is really poor. It has to be said and is indefensible not to have this.
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Drew

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Here here.
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Belinda Parker

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Thanks Brock for the tip - whilst this is a work around it adds extra time to every transaction where we need to cut and paste information. we are moving to another product anyway, but still frustrated in the meantime.
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Sally McIntosh, Accredited Consultant, Accredited Partner

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Hi All,

Are you referring to cutting and pasting within the screen i.e. text, or taking a backup and then cutting and pasting it locally?

The pdf printer should actually be better (unable to login myself personally so haven't been able to test it).

It should enable you to be able to save those invoices if you need to or allow you to print them to your printer once it is generated in pdf.

So it is adding an extra step, rather than printing directly, you print it to this pdf, then print to your printer.

I hope this helps.

Sally McIntosh (Sally@samsolutions.com.au)

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Mel

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I have been using hosted for  a few months now, and REALLY want the cut and paste function to be bought back.  It is SO FRUSTRATING and time consuming to have to go back and forth to the clip board trying to invoice clients, and then to do the same for every freight label we print.  Its added in far too many steps and we are certainly looking at changing to a different software package.  Surely it doesnt have to be this hard??
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Gary Price

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At the very least I would like an explanations as to WHY??? that standard function on every computer in the world has been disabled.  It just doesn't make sense.
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Drew

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Here here
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gramps376

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Reckon, at a minimum please acknowledge this is a problem?

It is so insulting to see the status of this thread is "Not a Problem"

At least give us users some form of hope for a future fix
(Edited)
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Gary Price

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Yep...the silence is deafening!
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Sally McIntosh, Accredited Consultant, Accredited Partner

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Hi Gramps & Gary,

Cut & paste functionality does work in Internet Explorer. It is just that Internet Explorer is slightly less stable than Chrome.

Kind regards,

Sally McIntosh (sally@samsolutions.com.au)

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gramps376

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Hi Sally,

Thanks for your reply. Maybe if Reckon could fix all the other issues with IE issues (eg stability, tab going backwards) that would be a solution, until then Chrome is the only practical browser for anyone who actually has work to get done.

Please pass on to Reckon the sentiments expressed here....unacceptable and indefensible not to have copy and paste.
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Fiona Ogilvie

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i agree how ridiculous to upgrade the system but make two additional steps....seriously this and the prating issues are basics of running a program between cutting and pasting then trying to print form a mac i have to click no less than seven ties...That is just ridiculous and a waste of our time i too am very unhappy with this ridiculous process
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Mirko, Alum

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Hi Fiona, thank you for your feedback on this and other threads you've posted in recently. They will be passed onto our development team.
Consider this please.....

In relation to the technical reasons why PDF's and cloud based remote services (WAN) present a problem to the IT industry generally,  the link below to another Community forum article may help everyone on this particular forum article above,  appreciate what the constraints are, and why designers have to cope with the restrictions of communication based links that are nothing like the luxury of running at inhouse LAN speeds.  This is not a Reckon, or Microsoft,  or Amazon issue (in my opinion) .  It is the issue of how to deliver a logo/content/font rich output from a server that is linked via a thin communication link to user PCs running as clients.  Until significantly improved point-to-point, uninterrupted, non-traversed/impacted internet communication links exist, that rival the gigabit speeds that a local network has, then getting a printout down a thin (ie: sub 20,000kbps for most, if not sub 5000kbps) internet connection will impact users.  NBN is not in the reach of many yet.

Hence the PDF transfer as a compressed 'file' BEFORE printing, is needed.     See an independent technical view at:

https://community.reckon.com/reckon/topics/online-mac-version-saves-every-single-invoice-to-actual-c...

The alternatives of NOT using a PDF structured file (as a delivered file to the local PC) would alternatively generate a new conundrum, being what target printer interface/codec/driver set to use, which is different for most people depending on one's choice of printer brand and style.  This is why PDF format has been the mainstay format of most commercial interchanges of documents for years now .... BUT as delivered files,  not as spooled output from a distant server.

All/any technical feedback, always welcomed, as far as I'm concerned, particularly on this matter.

Anyway, that is just my opinion, being in the IT industry for 40 years, dealing with this sort of thing.   I'd enjoy any suggested alternative solution, as would many a cloud based customer of 'any' product needing a 'universally accepted' print format.

Cheers!



Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"
(Edited)
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Drew

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Sorry if you had an answer on the cut and paste component, it may have been buried in your very wordy reply. Have no issue with the PDF thing, it's great from my point of view.When are you going to fix the current Cut & Paste issue. Currently this is woeful to say the least.
Drew.   I'm not at Reckon,  just a long time passionate user, and independent Partner trying to help.  

This article seemed to run off into PDF printing 'sideline' discussion hence my reply to that aspect above.

But back on track, I agree.... the cut/paste via the 'clipboard' double handling is extra work.  I've had a look at that aspect on Firefox just now to double-check what it does, as Firefox seems to have taken over from Chrome in past months for other reasons.  As for IE, (from my 40 year IT viewpoint)....   well that has long been a bugbear to deal with for reasons quite outside the scope of Reckon's usage.   

The overall points raised on just the cut/paste and the extra steps needed,  do raise a good question as to 'why'....  and I trust Mirko's passing the points raised up to 'development' team may result in some feedback.  I can't comment, other than to say I agree with the concerns, subject to WHY it was implemented in this fashion.

Gary
(Edited)
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Drew

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Cheers Gary
Yes, I would think Reckon is hearing the call by now.... ;-)

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