Repeated attempts to contact tech support to solve my problem have failed and I think I'm pretty much done and keen to use another system! Now, I just want to bulk download all my previous invojces ( to then close my account). How can I easily do this? I really don't want to have to open them all and download one by one but can't seem to find an easy bulk download option.
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90 Points
- Frustrated
Posted 12 months ago
Rav, Community Manager
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67,844 Points
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90 Points
Reckon One. And I am having problems marking invoices as paid - system just isn't accepting. In some instances where I've tried repeatedly, there's now multiple payments attached to invoices, which it also won't allow me to unlink. I've just spoken with tech support yet again and received same response (it's been escalated, someone will look into it, don't call us we'll call you). It's been going on for weeks and I'm just keen to go elsewhere now but need to download my records
Rav, Community Manager
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67,844 Points
Thanks for getting back to me.
I can see that your case was indeed escalated last week and I'm sorry that we haven't got back to you as yet. I've just had a chat with the support team and am getting an update from the Reckon One product team to see where things are at if you're still open to that?
In terms of downloading your invoices, there isn't a bulk download function unfortunately.
I can see that your case was indeed escalated last week and I'm sorry that we haven't got back to you as yet. I've just had a chat with the support team and am getting an update from the Reckon One product team to see where things are at if you're still open to that?
In terms of downloading your invoices, there isn't a bulk download function unfortunately.
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90 Points
Still no one has bothered to get back to me. Unbelievable.
Rav, Community Manager
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67,844 Points
Hi Edwina,
Your was escalated and being investigated by our Reckon One devs which is why its taken some time and not a quick fix unfortunately. I've had another chat with the support team in regard to your case and it looks as though there could be a corruption in that entry. They've suggested to delete the receive payment from the invoice, once that is done check if that solves the issue or if not, delete the invoice and recreate.
Alternatively, our support team can assist you in this process.
Let me know how you get on.
Your was escalated and being investigated by our Reckon One devs which is why its taken some time and not a quick fix unfortunately. I've had another chat with the support team in regard to your case and it looks as though there could be a corruption in that entry. They've suggested to delete the receive payment from the invoice, once that is done check if that solves the issue or if not, delete the invoice and recreate.
Alternatively, our support team can assist you in this process.
Let me know how you get on.