Can anyone assist with this error ATO state that it is a Reckon problem

  • 1
  • Problem
  • Updated 1 week ago
ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

  • You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select 'my nominated software provider' and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:Software provider name and/or their ABN and Software ID
I don't use online accounting software I only use Reckon Accounts Plus 2018.  

Can the online version be deleted as I don't use it?

I have spoken to ATO and they advised that this could be Reckon problem.  Can someone let me know how to fix this?  I have advised the ATO of software ID for Reckon Accounts Plus, and later lodgements have been successful,  This error is on my first lodgement. 





Photo of Michelle

Michelle

  • 574 Points 500 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 45,502 Points 20k badge 2x thumb
Did you add the software ID to govconnect in the portal.reckon.com? That will fix it
(Edited)
Photo of Michelle

Michelle

  • 574 Points 500 badge 2x thumb
The software id is in reckon gov connect.  And I have checked access manager and states that reckon is connected in nominated software provider.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 45,502 Points 20k badge 2x thumb
Have you added the software ID in access manager?? Why don't you give me a call? 0407744914
Photo of Michelle

Michelle

  • 574 Points 500 badge 2x thumb
when I open Reckon govconnect portal there are 2  options reckon one and reckon accounts desktop.  I don't use the reckon one.  Yes I have spoke to the ATO and given them the software ID that is in the company govconnect section.     Only a problem with the first lodgement. Do I need to do something to re-lodge this one?

Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 45,502 Points 20k badge 2x thumb
No you do not. Thanks for asking