Can I enter in previous year's data if I set up the database with a start date beginning 1 July last financial year?>

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  • Updated 4 months ago
I've subscribed to Reckon One. I've read the startup info and made sure I entered the 1st July last year as my start date but I got stuck in a loop when I pressed done and I kept being asked to check the dates. I cancelled the book and put in the first of July this year and it seemed to be ok with it but now I cant even open the book because of a browser problem. I've cleared all the cookies but I still get the same browser error - too many redirects. This is really frustrating and I can't believe there isn't even any help screens within the program.
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Steve Saffell

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Posted 4 months ago

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Rav, Community Manager

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Hi Steve,
Which browser are you using when you encounter this problem and does it occur if you try logging in on an alternate browser as a test?


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Steve Saffell

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Hi Rav

I'm using Chrome but the same thing happens on Microsoft Edge.

Cheers

Steve
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Rav, Community Manager

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Thanks for trying Steve, can you post a screenshot of the URL in your browser's address bar when you try to login please.
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Steve Saffell

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Rav, Community Manager

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Hi Steve,
Can you please open your book now and confirm if you're able to access it as normal.

Let me know when you can,
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Steve Saffell

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Hi Rav

Yes I'm in and it seems to be fine. Thanks for whatever you did!

Cheers

Steve
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Steve Saffell

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Well a similar thing happens in ME. It says Hmmm.. cant reach this page