Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
Hi I am wondering 2 things please;
Can I run a trial version of Accounts Accounting to see if I want to upgrade, while still using Reckon Accounts Easystart 2014 without causing any issues?
Also, where can I find the Installation Key Code for the trial versions of the different software? It says they can be found on the Reckon website but I am unable to locate them
Thanks
Kristy
Can I run a trial version of Accounts Accounting to see if I want to upgrade, while still using Reckon Accounts Easystart 2014 without causing any issues?
Also, where can I find the Installation Key Code for the trial versions of the different software? It says they can be found on the Reckon website but I am unable to locate them
Thanks
Kristy
-
100 Points
Posted 11 months ago
Rav, Community Manager
-
69,096 Points
-
100 Points
Thank you Rav - I have tried this on a couple of different computers and this is the message I get
Trial Key An Error Occurred : Exception of type 'System.Exception' was thrown.
Are you able to advise where to go from here please?
thank you
Trial Key An Error Occurred : Exception of type 'System.Exception' was thrown.
Are you able to advise where to go from here please?
thank you
Rav, Community Manager
-
69,096 Points
Hmmm ok that's a bit strange. Let me ask the product team about that.
Does it occur on other browsers as well?
Does it occur on other browsers as well?
-
100 Points
Thank you.
Yes I have tried it on both Google Chrome and Microsoft Edge. I have no trouble downloading the trial, just the key. I have also tried it on other versions of the program out of curiosity and receiving the same message.
Thank you for your help
Yes I have tried it on both Google Chrome and Microsoft Edge. I have no trouble downloading the trial, just the key. I have also tried it on other versions of the program out of curiosity and receiving the same message.
Thank you for your help
Rav, Community Manager
-
69,096 Points
Thanks for confirming that Kristy,
Ok, we've had a word with the Product team and they've been able to replicate what you've described as well. They can get that fixed up, but they do need to line up a few things on our end to do that so its looking like it will be in place tomorrow afternoon.
Apologies for the hassle! I'll let you know when I get word from the team as soon as they've sorted it.
Ok, we've had a word with the Product team and they've been able to replicate what you've described as well. They can get that fixed up, but they do need to line up a few things on our end to do that so its looking like it will be in place tomorrow afternoon.
Apologies for the hassle! I'll let you know when I get word from the team as soon as they've sorted it.
-
100 Points
Thank you very ,much for your help Rav. I look forward to hearing from you when it is fixed at your end.
Could you also please advise if I will need to uninstall and reinstall the trial I have downloaded once this is fixed?
Could you also please advise if I will need to uninstall and reinstall the trial I have downloaded once this is fixed?
