Can someone please assist with my issue in regard to my pay run not going through.

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  • Question
  • Updated 3 months ago
  • Answered
My pay run won’t go through
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Danielle Manton

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Posted 3 months ago

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Rav, Community Manager

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Hi Danielle,
This message means that there is an special/invalid character in one of your fields either the employee details, the company details or the pay run.
Go through and check for any special characters like slashes, dashes, brackets etc and remove them. Once that is done, create the pay run again and send it through.
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yan

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Hi Rav,
I have same issues but different message. Would you be able to help? I called ATO, there is no issue on their site. Thx