can you redirect the Reckon Accounts root directory after someone moved it

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  • Updated 9 months ago
So when i process single touch payroll event, someone has moved the directory to a different location can i fix it and send it back to the default location or do i now need to save into new location?
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margaret

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Posted 9 months ago

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Rav, Community Manager

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Hi Margaret,
Could you elaborate this a bit further? Particularly around the process you're going through for STP and where specifically things have changed/failing?

Are you referring to the Q drive in Reckon Accounts Hosted?
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margaret

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I am talking about where the file gets save from reckon.

i.e (for example: C:\ProgramData\Reckon\ReckonAccounts[year]\[product]\[company_file_name]\Export Files\STP Files)

Someone in the office change the location and not sure how to get it back?