How to fix transfer cancelled error Reckon Accounts Personal 2013

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I'm using Reckon Accounts Personal Plus 2013 on a Windows 7 Pro 64 bit system.

My computer crashed earlier in the week and I've subsequently re-installed Reckon Accounts Personal Plus 2013.

I can no longer transfer between accounts.   When I hit 'Enter' Reckon displays an error message or dialog window advising that "Transfer Cancelled" with an "OK" button.   If I change the "TO" account to a normal category then the transaction is entered normally, no error message.

Any help appreciated.

Cheers,

Steve. 

Edit: Further Info.   When attempting to enter a transfer via clicking the 'Transfer' link/menu at the top of the register window, then a purpose 'transfer' editing window appears, on editing the necessary fields then attempting to enter the transaction, I'm getting the same result, "Transfer Cancelled".


Photo of st

st

  • 2,250 Points 2k badge 2x thumb

Posted 6 years ago

  • 1
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Official Response
Hi Steven,

Welcome to the Reckon Community.

This error indicates that the reinstall was complicated by a previous installation of RA.

Please try to uninstall Reckon Accounts Personal Plus 2013, and run isSetup.exe as administrator.

For a more thorougher guide on how to perform these steps please see: http://kb.reckon.com.au/issue_view.asp?ID=4795

Thanks,
Mirko

Photo of st

st

  • 2,250 Points 2k badge 2x thumb
Thank you, issue resolved.

Steve.
Photo of John G

John G, Information Support Analyst

  • 27,530 Points 20k badge 2x thumb
Great to hear Steven!

cheers,
John
Photo of Tom Spratt

Tom Spratt

  • 80 Points 75 badge 2x thumb
Worked for me too on Reckon Accounts Personal 2015
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Thanks for sharing Tom!
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Also, a warm welcome to the Community!

This conversation is no longer open for comments or replies.