Cancelling Update Subscription

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  • Updated 1 year ago
If I decide to cancel my subscription to my software is it still useable even though I no longer update. I ask this question as the updates seem to be a waste of money as there is no significant change to the software for current times and if you do ask or recommend things that people really want from the software it never seems to happen.
https://www.pcmech.com/article/5-quicken-alternatives-intuit-isnt-the-only-company-that-does-persona...
Maybe I may have to look for alternatives if customers are not Reckons primary concern, especially since I have been with Quicken since 2003!!

Greg
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Greg Croot

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Posted 1 year ago

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gavin.nicholson.au

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No I dont think it will work anymore. I bought a full version a couple of years ago to get away from this annual fee ripoff. I will never upgrade again!
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Greg Croot

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annoying seems I originally purchased a full version 10 or more years ago, cheers for the info Gavin!!. Reckon have a lot to answer for I think!!
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Trina Quadrio

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HI Greg, I fully understand your frustration. Reckon are atrocious, and the annual fee issue has been a total insult to customers since it started. Sadly, that is their business model. They simply don't care, just want your money. If you do buy a full version (only way to go), whatever you do, DON'T buy it from Reckon. They charge heaps more than Harvey Norman to buy their own product. Oh, and don't bother complaining to the company, they haven't been listening for a loooooong time.
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Diver Dave

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The software will continue to work, Greg, but won't allow you to download stock prices once it's expired.  I've been in the habit of upgrading every second year, as you get 2 years of download access each upgrade.

If stock price downloads are of no interest, you can run the software indefinitely.

Thanks for the link.  Like many Reckon/Quicken users I'm fed up with Reckon's attitude to maintaining the software, which constantly crashes under Windows 10, and the complete indifference of the company towards their Reckon PP customer base.
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Narky One

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Hmmm, "...can run the software indefinitely"?
I have a full version licence, coming up for two years old, but in Help | Licence Information it says my licence is valid until 10/11/2025, which is exactly 10 years since I got it. I wonder how does this seeming expiry stack up against it supposedly being perpetual?
(Edited)
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Diver Dave

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See my comment below to Andrew, Narky.
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Andrew Christie

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Dear Diver Dan and Greg,
Thanks for 1) advising that the program will still work afterwards. I was afraid they had put in a sunset piece of code into the program to stop it if a renewal was not paid and 2) for providing this link to other finance software. I had a quick skim today and I believe I could very well will jump ship after being a loyal customer from the start. The programs are suited to Australian conditions? If not I will visit Harvey Norman to buy at full price to work around the annual sub.
Many thanks
Andy
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Diver Dave

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Andrew, I'm puzzled by your implication that you don't "own" your program.  If the software is on your computer, it's yours - or do you have a different set-up?

I don't pay an Annual Fee, but do buy an upgrade every second year to maintain access to Australian and US Stock price downloads.
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Andrew Christie

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Hi Dave, To my knowledge all software these days is operated under licence. The user / purchaser never 'owns' the software but purchases a licence to use it under certain conditions so if Reckon/Quicken didn't receive their annual payment for the 'subscription' licence to use their program I believe that they can cripple the software just as Gavin has written.
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Diver Dave

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There may be a couple of options, Andrew.  My Accounts Licence is valid until 2026 - 10 years from last up-Grade - whereas my Online Services expire next year, after 2 years.

In recent years I've bought an up-Grade every 2 years, but never paid an Annual Licence Fee.  In the past, before I was downloading stock prices, I ran many years without renewal and the software worked fine.  I know of at least one case where it's been running for more than 10 years, as that person doesn't download prices.

What's your arrangement?
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Andrew Christie

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I am running an annual subscription mainly for share price downloads although I suppose I can do without and manually update. (just being lazy I suppose).

By and large I have had no issue with the performance of the software so, thankfully, I have not had to pursue any support from the vendor.

I am going to look at the other options that Greg mentioned and also the purchase of a stand-alone copy of the program.
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gavin.nicholson.au

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I am not sure the program will keep working. See the FAQ "To continue accessing your software after 12 months, simply renew your annual licence." Go with an alternative is my advice unless you are happy to pay up for a full license.
(Edited)
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Andrew Christie

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Yep, that is the way I read it as well.
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Andrew Christie

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Hi Greg, do you know if any of the software mentioned in the article you provided works for an Australian financial environment?
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Andrew Christie

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Hi Greg,
Re my question to you concerning Australian use of the other software, I wrote to the vendors and have received replies immediately (wow!) Moneydance and Countabout [automatic downloading only available in US and Canada] both can be used in an Australian environment so that's good.
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Greg Croot

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Great to hear Andrew and thanks to all that have replied, it looks like quite a few people are a bit disappointed in regards to how Reckon operates its set up, I will definetely look into those 2 you mentioned. I have no complaints with the way the software works but to be paying $150 a year and the updates as you could say are piss poor for what your paying then I start to wonder the point to it all.
I have recently also found Microsoft Monet Sunset as well and being the fact I don't use the downloading of stock prices then I wonder if it is really worth the money I pay. Add to that I have mentioned improvements before which would of been beneficial to the software and customers to only find it falls on deaf ears.
I have 14 years of data which includes property data from my investments, which is the real reason I run a software program for my finances but it looks as though reckon really don't seem to care about their customer base so I personally will be migrating to another software that does not rip me off!!
Gavin, I agree with you I believe I was late to pay my subscription and could not access the software until it was paid, so I believe it will become null in void when it runs out in May next year, enough time to transfer some info as best I can.

Cheers
Greg
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Andrew Christie

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Hi Greg
Thanks for the heads up on the expiring subscription. I too have many years of similar archived data and my subscription runs out in October so I had better get moving :-)
(Edited)
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Greg Croot

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HArvey Norman - $218 mate for PP 2016, that is what I will be doing next year, purchase new software as Gavin did!! My concern with these others is they are all online pretty much.
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Just to add Andrew also found this one  mate https://www.boomeringo.com/pricing

Cheers
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Andrew Christie

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Thanks Greg, I will have a gander
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Greg Croot

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Gavin and Trina,
Cheers for your input, have just seen that I can purchase PP 2016 for $218 and wont need updating like you have said for a couple of years, the tax inside can be updated easily enough if needed. Have just tried to import all my data into Microsoft money and it is a nightmare.
Renewal is up in May. looks like a new plan
Cheers All
Greg