Cannot access Payroll and Compensation Info in Employee Centre

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  • Updated 3 months ago

We have recently moved from Reckon One to Reckon Accounts Hosted and ever since I have not been able to access the Payroll and Compensation Info for 2 out of our 3 business entities. When I try to access it I get a warning message that says:

Warning - You need "View Payroll Info" access under Employee Centre to perform this action. Ask your Reckon Accounts Administrator to grant you this permission.


I am one of the administrators and I cannot work out where I need to go to grant this permission. I've tried via Control Panel but there are no options there to grant what I need.

Cheers,

Catherine

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Catherine Flanders

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Posted 3 months ago

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Mario, Employee

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Hi Catherine, 

Your Reckon company data file administrator may need to grant you access under Company>Users. Alternatively, login to your company file with 'Admin' or any user with 'Full Access'. 

Do not confuse this with being an administrator in the hosted control Panel. These are not related.  (Refer: https://community.reckon.com/reckon/topics/how-to-tell-the-difference-between-my-reckon-accounts-hosted-password-and-my-company-data-file-qbw-password)


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Bruce

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The place to add/delete users or change authorities is Company/Users.

If you can't do if from there, it would suggest that Reckon hasn't been configured to treat you as an administrator so you would then need to speak with the other administrators to get them to sort things out for you.